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Unable to connect

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    Unable to connect

    Hi

    This is the first time I get this exception. I am trying to connect no success.


    2011-12-12 09:08:08:609 (AMP-CQG) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Disconnected Disconnected NoError Exception of type 'CQG.Trader.DataAccess.SessionManager.NoTradingInt erfacesEnabledException' was thrown.
    2011-12-12 09:08:08:609 ERROR: AMP-CQG: Exception of type 'CQG.Trader.DataAccess.SessionManager.NoTradingInt erfacesEnabledException' was thrown.(NoError)
    2011-12-12 09:08:08:609 Server.Client.Close

    What can I do

    #2
    blar58,

    Is this a live account or demo account?

    I look forward to assisting you further.
    MatthewNinjaTrader Product Management

    Comment


      #3
      It is a Demo account

      Comment


        #4
        Thank you.

        We are getting other reports that demo users are running into issue connecting this morning.

        All parties are working together to get demo access restored ASAP.

        Your broker will have more details on the current status of the demo accounts.
        MatthewNinjaTrader Product Management

        Comment


          #5
          OK

          Thank you very much Matthew

          Comment


            #6
            We've received reports that CQG demos are backup and working.

            Please restart NinjaTrader and reconnect and let me know if you see further instances moving forward.
            MatthewNinjaTrader Product Management

            Comment


              #7
              OK
              It works on my side...

              Thanks again Matthew

              Comment


                #8
                CQG demo still not working for me at 8 pm eastern time. I tried this am and it didnt work but I just quit trying. Thought I might try again tonight. I am getting the message:

                CQG.Trader.DataAccess.SessionManager. NoTradingInterfacesEnabledException' was thrown.

                Any ideas?

                Comment


                  #9
                  Hi,

                  Please contact me with a note to Support [AT] NinjaTrader [DOT] com.

                  In the message, please include a link to this forum thread and a copy of today's trace file.

                  You will find this diagnostic file in the Documents > NinjaTrader 7 > Trace folder.
                  The file I'm after would be named 'trace.20111212.txt'.
                  KyleNinjaTrader Customer Service

                  Comment


                    #10
                    Hi I use this thread save open a new one.

                    I can not connect to my account, I get this message

                    {Login failed. Pats Callback Connect ptLogon error ErrNotConnected}

                    Can you help Regards
                    momtic

                    Comment


                      #11
                      momtic,

                      Please send me your log and trace files for today so that I may look into what occurred.


                      You can do this by going to the Control Center-> Help-> Mail to Support.


                      Please reference this thread in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=46129
                      MatthewNinjaTrader Product Management

                      Comment

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