Disconnect enforced due to an undesired state

[Taddypole]

When I try to log into my live account, I get the following message:

" Disconnect enforced due to undesired CQG API state. Please contact NinjaTrader support for further instructions. "

What am I supposed to do?

Thanks,

taddypole...

[NinjaTrader_Jason]

Hello Taddypole,

Unfortunately there is an issue with NinjaTrader/CQG which does not allow you to connect. I can reproduce it on my end and we received many reports from other customers that connect to CQG in NinjaTrader.

Our Development team is working with CQG to find the cause and solution. Once there is any news regarding the matter, I will let you know.

[poeds]

same here

[qkracer]

just about time to find a new trading platform....just about had it with NINJA

[acmarius83]

When I try to log into my live account, I get the following message:
" Disconnect enforced due to undesired CQG API state. Please contact NinjaTrader support for further instructions. "

"Ninja" be fast like a ninja and solve this problem we need to trade here

[mikeing]

What's the status on this? It's still a problem - we're losing valuable trading time - it worked yesterday, nothing changed on my side - when will this be fixed?

[NinjaTrader_Jason]

Unfortunately there is no news yet - Development and CQG are still investigating the issue.

Once there is news, I will let you know.

[tallpaw]

cqg

Unfortunately there is no news yet - Development and CQG are still investigating the issue.

Once there is news, I will let you know.

8:32 AM EST ... Just able to connect to NT w/ CQG. Hope it is stable rest of day. A little bit leary in trading until I know that the connection will stay up.

[mikeing]

I connected ~30 mins ago -seems to be working again

[NinjaTrader_Jason]

Yes, the issue has been resolved. So far all users that reported the issue are able to reconnect.

Please reboot your computer and check if you can get connected.

If you are still unable to connect, please send us an email at support[at]ninjatrader[dot]com.