CQG timed out

[neverwas]

Can connect but when I open a chart or DOM there is no data flowing, log says it keeps timing out.



CQG: Primary connection=Connecting, Price feed=Connecting
Connecting to NinjaTrader data server (64.202.118.179/31654)
Connecting to NinjaTrader data server (208.48.16.130/31654)
CQG: Primary connection=Connected, Price feed=Connected
Time to flatten=12:00:00 AM, Flatten all=Disabled
CQG.Adapter.SubscribeMarketDataResolve: Resolution of 'F.US.EP.Z11' timed out.
CQG.Adapter.SubscribeMarketDataResolve: Resolution of 'F.US.EP.Z11' timed out.
CQG.Adapter.SubscribeMarketDataResolve: Resolution of 'F.US.EP.Z11' timed out.
CQG.Adapter.SubscribeMarketDataResolve: Resolution of 'F.US.EP.Z11' timed out.

[NinjaTrader_Matthew]

Hello neverwas,

Is it only the ES you have issues with?

Please try disconnecting from your data feed and reset your instruments then restart NinjaTrader.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.


Please let me know if you need further assistance.

[neverwas]

No its everything just doesn’t show up in log until you open a chart or DOM.
Reset instruments and restarted as suggested, still same problem.

[NinjaTrader_Matthew]

Hello,


In order for me to help determine why this is occurring, I will need to review your log and trace files from the last date that this occurred.

Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named ‘log.20111004.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named ‘trace.20111004.txt’

Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.