Power & net outage - now NT7 unstable

[kashter]

Hi,
Had power and net outage just a while ago and now NT7 is unresponsive. I can load it up but then it almost goes in stall mode - nothing responds. I restarted several times to no effect.

K

[NinjaTrader_Cameron]

Hello kashter,

Thank you for your post.

Could you clarify, do you see the Control Center but then it is not responsive?

To investigate this further, please send a note to Support[AT]NinjaTrader[DOT]com.

Put ATTN:CAMERON in the Subject and a link to this forum post in the body.

Please provide me with your latest Log and Trace files.
You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named log.20111004.txt

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named trace.20111004.txt

Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.

[kashter]

Cameron,
Posted as requested.

K

[NinjaTrader_Cameron]

kashter,

I have received and replied to your email.