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Can you please send me your log and trace files manually for the day the crash occurred last. Please include what time the crash occurred.
Log and trace files can be found at the following locations.
C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20110929 for today. (log.yyyymmdd for any other date)
C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20110929 for today. (trace.yyyymmdd for any other date)
Please send them to support[at]ninjatrader[dot]com and reference this forum thread.
Am I correct you experience an error to send us your trace file when you experience the crash? If not, please tell me what the error states when NinjaTrader crashes.JasonNinjaTrader Customer Service
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I sent an email with the log and trace files. the error I get is this
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ninjatrader.exe
Problem Signature 02: 7.0.1000.7
Problem Signature 03: 4e4e603b
Problem Signature 04: 7b9c21e2e2934e57a4a2dab4028f53b4
Problem Signature 05: 7.0.1000.7
Problem Signature 06: 4e6f66e7
Problem Signature 07: 87c
Problem Signature 08: 0
Problem Signature 09: System.StackOverflowException
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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