Ninja has been really slow for me lately

[maggiej12]

I've been having some issues with Ninja the past 1-2 wks. It seems to be much slower than normal in load my workspaces. Also, freezes for a few seconds now and then when i'm watching the live charts. I can't watch as many markets at one time like i used to b/c of this... I used to watch the ES & Euro & Dow at the same time in the same workspace, now i am not able to do this b/c it slows the data too much and my charts freeze up for 5-15 seconds at a time.
Can you help me with this? I never had these issues before & I have not changed anything on my end that i am aware of.

Thank you

[NinjaTrader_Matthew]

Hello maggiej12,

Thank you for your post.

In order for me to help determine why this is occurring and gather more information about your system, I will need to review your log and trace files from the last date that this occurred.

Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named ‘log.20110927.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named ‘trace.20110927.txt’

Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.