Log In Error (13)

[lazedout]

Hey there.

I was unable to log onto my account just a few minutes ago. When I try to connect, it freezes for about 15-20 seconds and I cant press anything.

A message pops up saying Login Failed: Unable to login(13): permission error.

[NinjaTrader_RJ]

Hello lazedout,

Thank you for your post.

Can you please tell me which connectivity provider you are attempting to connect to?

[tradereight]

zenfire

Hello,

I have the same problem,
the zenfire connection seams to have problems at the moment

I tried already the legacy api but no success...

Hello lazedout,

Thank you for your post.

Can you please tell me which connectivity provider you are attempting to connect to?

[omarmalik]

Yes i am getting the same message and unable to connect to the data feed. I am also with zenfire.

[jj23g]

failed to log-in (13)

Same problem here with Mirius Futures and Zen-fire. Failed to log-in (13).

[trader65]

same here, mirus-zen fire.....

[philipp]

seems like alot of people having the same problem with mirus and zen fire, so hurry up to fix it guys. the fdax is running like crazy today

[Ashtree gambler]

Same problem with Dorman

[lapaz]

Hello,
I have the same problem connecting ZenFire...

R.

[NinjaTrader_Bertrand]

GM guys, we're looking into those reports and can reproduce on some machine here as well - I'll update this thread here when I got more info.

[NinjaTrader_Bertrand]

Update: please retry your ZenFire connections now, there was an ISP provider backbone issue that should now be ruled out.

Thanks,

[jj23g]

Connected, thanks.

[philipp]

its working!!

[aksy1]

Not working yet

Hello,

I still have the same problem: cannot login to my ZenFire/Mirus connection.

Thanks

[NinjaTrader_Kyle]

Hello aksy1,

Please send a note to Support [AT] NinjaTrader [DOT] com with a link to this forum thread.

In the message, please include the username and password which you're attempting to connect with so that we can test the connection here.