Cannot see data on Accounts tab from TWS

[guillembm]

Hi,

On monday I reseted the demo account on IB. Since this I cannot see the the data on the Accounts tab (buying power, cash value, etc...). I cannot trade. I'm doing something wrong?

From TWS I can see the correct data and from IB costumer service they don't know how to solve it.

On the accounts tab I can see the account number but not the data

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please execute an order using the IB Demo account within NinjaTrader and let me know if the information then updates.

[guillembm]

Cannot see data on Accounts tab from TWS

The problem is that, from the orders tab and connecrted to TWS, I cannot see the accounts. The list is disabled. I send screenshots.

[NinjaTrader_Jason]

Hello guillembm,

Can you please go to Control Center-->File and uncheck 'Global Simulation Mode'. You should now be able to select your IB account and execute an order.

[guillembm]

I tried to do it but Global simulation mode is checked but disabled, so I cannot uncheck it

[NinjaTrader_Jason]

This indicates you have a license key entered that is not enabled for live trading.

Do you have a live license that is set to connect to IB? If so, please enter it at Control Center-->Help-->License Key and you should be able to disable 'Global Simulation Mode'.

[guillembm]

I'm using the same license than before. And with this license I've been trading with IB demo. The point is why I can't send orders with the Sim101 account.

Perhaps I should request another license?

[NinjaTrader_Matthew]

Hello guillembm,

Can you please email you me your license key to support[at]ninjatrader[dot]com with 'Attn: Matthew' in the subject line.

Please include a reference to this thread and the current license key you are using.