Log on as Administrator first?

[Stevea]

Trying to download NT7 ver7 onto a backup computer, Win7 sp1 & Firefox browser. Downloads okay but when I try to install, says cancel instal & log in as Administrator. As far as I can see, its already setup that way - anyone any ideas what I'm doing wrong?

[NinjaTrader_AdamP]

Steve,

I am happy to assist you. It is possible your user account is not set up to have administrator privileges to install certain applications.

To resolve this issue, you can right click on the Installation file, then select "Run as Administrator". You will be prompted for a password, enter it and hit "Ok".

Please let me know if I can assist further.

[Stevea]

Many thanks Adam, I'll give that a go!
Steve

[NinjaTrader_AdamP]

Steve,

Not a problem at all. Please let us know if you require additional help.

You can also submit support requests to [email protected].

[Stevea]

Same problem again with Ver 9 upgrade

Wondering what I'm doing wrong here. Upgrading my desktop backup machine to NT Ver 9 & same problems as encountered last Sept upgrading to Ver7. (Can't remember how I finally got it instal!)

I am assigned as "administrator" but it keeps telling me to log in as administrator. Tried "right clicking" on instal file to "run as administrator" but the caption doesn't appear to enable me to do this.

I have completely removed Ver7 off the machine, deleted all history, cookies etc.

Still no luck...!

Using Windows 7 sp 1 & Firefox browser - anyone shed some light on this?

Thanking you in advance.

[NinjaTrader_Brett]

Hello,

Please send your phone number into support at ninjatrader dot com and reference this forum post. We will give you a call so we can remote into the PC and check out what is going on.

-Brett