not receiving license key

[Jack_J]

I'd been demo'ing NT, then opened and funded an account. Applied for the free license last Thursday just after 12:00PM ET, but never got it. Contacted my broker, AMP, and they said to re-submit. Re-submitted on Friday afternoon, and still no word?! Help?

[NinjaTrader_Bertrand]

Hi Jack, welcome to our forums and sorry to hear about the wait time on the key - have you checked into your spam folders as well so see if the welcome email would have gotten trapped there?

If you like, you can also send us a direct note to support at ninjatrader dot com and we'll then help you get started.

Thanks,

[Jack_J]

Yeah, have checked spam. And I forgot to mention that I'd also sent an email to support.

[NinjaTrader_Bertrand]

Thanks for the reply, did you get any ticket # confirmation then from our system back, so I could check into the status? If not, then please PM me your name and email and we'll contact you directly.

Thanks,