"Ninjatrader application has stopped working"

[Mseeg]

Good morning,

On my Laptop both NT 7 and NT 6.5 will not start up.
I will get the message : "Ninjatrader application has stopped working"

On my desktop NT 7 is still working with the same
license key.

Can you help ?

Thanks, Mark

[NinjaTrader_ChristopherJ]

Hello Mark,

Thank you for your post.

Please follow the steps listed below to uninstall and reinstall NinjaTrader. With this procedure you will not lose any Workspaces, Charts, etc.

• Close all running applications.
• Then from the Start menu select --> Control Panel --> Add and Remove Programs.
• From Add and Remove Programs select NinjaTrader 7 and click Remove.
• Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
• Reboot your machine.
• Once these steps are completed, download NT 7.0.1000.7 from the link below:
  Download

Please let us know if you are able to get up and running after the reinstall.

[Mseeg]

Thank you for your very ast reply!
I followed all the steps(including removing NT 6.5), but I couldn't install NT 7.
I had to remove Windows 7 service pack 1. Do I have to do that ?
I don't mind losing any workspaces or charts.

Thanks, Mark

[NinjaTrader_ChristopherJ]

Hello Mark,

Can you tell me what happens when you attempt to install NinjaTrader 7.0.1000.7 without SP1 uninstalled. Do you receive any error messages? If so please forward me a screen shot of the error message.

To send a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CRTL + V to paste the image. Lastly, save as a jpeg file then attach the file to your reply.

[Mseeg]

Hello Chris, here's the error message after inserting the license key and pressing the download button.

[NinjaTrader_ChristopherJ]

Yes if you are receiving this message you will be required to uninstall Windows SP1 before proceeding.

[Mseeg]

Hi Chris,
After investigating, it seems that Service Pack 1 was allready installed on my computer before I purchased it and therefore I cannot remove it. Is it possible I can get NT back and running ?

Thanks

[NinjaTrader_ChristopherJ]

I would like to schedule a call with you today to assist with resolving the issue by remotely logging into your PC.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Phone number to reach you at
3.) Time you will be available

[Mseeg]

Hi Chris,
Is it ok that I will get back to you when I'm available. I'm working offshore on a vessel at the moment and our internet connection is very slow and sometimes we have no connection. Probably next week. Would that be ok ?

Thanks for helping,
Mark

[NinjaTrader_ChristopherJ]

Yes next week will be fine. When you are available just let me know and we can schedule a call.

[Mseeg]

Hello Chris,
I'm back home and available for receiving your help.
If it suits you tonight 22.00 (Amsterdam time GMT+1) would be fine.
I will check this thread regularly from now to see your answer.
Thanks, Mark

[NinjaTrader_ChristopherJ]

Yes I can give you a call at 22:00 your local time. Have a great day and I look forward to assisting you later this afternoon.

[BottomShark77]

Oh Goody.. I'm having the same problem... :-(

This is the error message I get when I try to uninstall NT 7 (I had the previous error message as the OP)...

Error 1001. Could not load file or assembly 'sorttbls.nip' or one of it's dependencies. The system cannot find the file specified - > Failure has occured while loading a type.

So apparently I can not uninstall NT...

P.S. I had done a system restore and when the desktop opened up I remember this message being displayed as soon as Windows 7 restarted....

[BottomShark77]

Well now I have the feeling that I did uninstall NT 7 as there is nothing but 150kb in a file named EULA...

And I can't reinstall NT 7 because of the error that comes up 1001. Could not load file or assembly 'sorttbls.nip' or one of it's dependencies. The system cannot find the file specified -> Failure has occured while loading a type.

[NinjaTrader_ChristopherJ]

Well now I have the feeling that I did uninstall NT 7 as there is nothing but 150kb in a file named EULA...

And I can't reinstall NT 7 because of the error that comes up 1001. Could not load file or assembly 'sorttbls.nip' or one of it's dependencies. The system cannot find the file specified -> Failure has occured while loading a type.

Can you please attach a screen shot of the error message you are receiving when attempting to uninstall NinjaTrader.