I ran into an issue yesterday. I have been running live strategies (from the strategy tab) flawlessly for almost two weeks, whilst having some charts up in a workspace (from which I did not trade).
Yesterday the charts stopped updating for a few hours although I was properly connected etc. and, as I noticed afterwards, the strategies I am running had been missing out on some trades (not all) for a day or two (or: some strategies had stopped working, despite being shown as enabled - which does not make much sense, because aside from the entry conditions, they are identical).
Log did not show anything specific - I was connected, had had some disconnections but it seemed to have successfully reconnected, and no other error messages.
Over the course of the last 2 or 3 days, the changes I can think of are:
- I had added the instrument $EURUSD (I believe i get the data from my secondary connection - IB, as I don't think I am subscribed to it with Kinetick, my primary data connection). I had actually noticed that this particular chart did not update unless I hit F5, but the other charts (other instruments) seemed to be updating fine
- NT informing me of the new version (but it looks like NT started missing out on trades before that)
- I added another instrument-chart to my workspace
- I had been adding custom indicators to my workspace charts.
Problem seems solved now (I also installed the upgrade, which btw I had to do twice as NT shortcuts had "disappeared" the first time, although the installation was said to be successful; I also deleted my $EURUSD chart which I suspect may have caused the problem, since it was the one obvious thing not working).
I am worried the issue may reappear though and would like to identify the cause, especially since this particular malfunction is not easy to notice: until the charts stopped updating on live feed, it looked like everything was working, although the strategies had started missing out on some trades.
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