Text properties window always popping up

[Braulio]

Hello,

Here's something that happens all the time:

. press F12 to write text on a chart
. close the Text properties window with OK button
. move the newly written text with the mouse cursor anywhere on your chart
. release mouse button
. the Text properties window pops up again

I have the cursor cross hair on and I'm using ninja 7.0.1000.6

Thanks

Braulio

[NinjaTrader_Cameron]

Hello Braulio,

Thank you for your post.

I have tested this on my end along with a few colleagues and unfortunately I am not seeing the same behavior.

The text properties box only comes up on a double click.

Do you have any mouse properties that adjusts the double click speed?

[Braulio]

Cameron,

I don't have any adjusted mouse properties and I actually tested this with 2 different mouses so it's not on the mouse...

Braulio

[NinjaTrader_Cameron]

Braulio,

It could not be the mouse itself, but the Windows mouse properties.

I was able to test on three computers here at the NinjaTrader office.

You can find the 'Double-click Speed' property setting from the Windows Control Panel -> Mouse properties -> Buttons tab

There is a section labeled 'Double-click Speed' with a slider to set the double click speed. If yours is set too fast then you may be seeing this issue. The Default setting is on the middle tick mark.

[Braulio]

It's not that.

I set the double-click speed slider all the way back to the Slow setting and it still happens, also, it happens EVERYTIME I do the steps described.

If you want I can show you as many times as you like.

Braulio

[NinjaTrader_Cameron]

Braulio,

I'd like to schedule a call where I can see this behavior remotely.

Please send a note to Support[AT]NinjaTrader[DOT]com and ATTN: Cameron in the subject and a link to this forum post in the email body.

Include your phone number and a good time with your time zone which you can be contacted.

[Braulio]

Cameron,

I have found that this is a problem with my computer and has nothing to do with NinjaTrader.

You can still call me if you like.

B

[NinjaTrader_Cameron]

Braulio,

Glad to hear that you were able to resolve this issue.

I'll honor our scheduled call as I'd like to hear how you solved the issue. This will allow us to assist any other NinjaTrader users experience this in the future.