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    No data in Super DOM

    I am on Sim101, connected to Kinetick live and do have bid/ask in control panel as well as on the charts, but no data in Dynamic, or static dom.

    I have selected "Simulated Order", and verified that "Show market depth" is set to true. What am I missing?

    #2
    Hi fttrdr,

    Thank you for your post.

    With Kinetick for the ability to use the DOMs your account would need to include Market Depth. Without Market Depth the needed data to generate price ladder movement in the DOM would not be possible.

    You can add that by requesting the addition at: https://www.kinetick.com/support#Change-Service

    If your account does include Market Depth please send an email to support[at]kinetick[dot]com.
    Ryan O.NinjaTrader Customer Service

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