NT crash - Help needed

[sandman]

When I tried to open NT this morning I got the following message - see first attachment (error 1.jpg). I clicked "okay" and then got the second message (error 2.jpg).

What to do, and how?

I would appreciate your fast instructions as this prevents me from trading/working.

sandman

[NinjaTrader_VinceB]

Hi,

Thank you for your post.

Please see the following and ignore the section about Beta 16, the instructions should be still good:

http://www.ninjatrader.com/support/forum/showpost.php?p=167412&postcount=3

Let me know if this works for you.

[sandman]

I don't understand what this refers to. I have been using NT7 for the last month or so with no problem until this now happened. Anyway, I could not wait any longer so un-installed NT in the meantime, and am in the process or downloading it anew as we speak. Thanks anyway.

sandman

[sandman]

Vincent.

I guess I was too quick as the problem still exists even after I now downloaded NT7 anew.
When wanting to run it I get the same error messages I already sent you.

So, now I looked for this SQL Compact Edition you referred me to. It's not there - see attached. (If I recall correctly I removed this already a few months ago).

What to do next?

Thanks.
sandman

[sandman]

Vincent.

I attach another image showing how NT came to the point of "initializing database" when it opened the error message that it cannot connect to the data base. I also include how the folder looks like that contains the data base it refers to in the string. Perhaps that helps to find what needs to be fixed.

In any case I also include as attachments the trace and log file from today in the hope that will help pinpoint what's wrong if the above does not do it.

sandman

[NinjaTrader_VinceB]

Hi Sandman,

I will need to escalate your issue to our Level II department.

Unfortunately there aren't in yet so will receive a follow up later this morning.

Can you already please send an email to support at ninjatrader dot com and refer to this post. That way we can follow up with you by email.

Please see here for our official operating hours:

http://www.ninjatrader.com/Support.php

[sandman]

Vincent.

Thanks. I just tried something: I simply removed the data base file and then re-tried. It worked.

sandman

[NinjaTrader_VinceB]

Hi Sandman,

Great to hear. I will close this case then.

Let us know if there's anything else you need from us.

Otherwise have a great upcoming weekend and Happy Trading!!


Vince