hi!can't not use the Chart Trader!

[djboon]

hi,i use ninjatrader with mbtrading,before was ok but just now i try to make order by chart trader but some terrible thing happen!the order show on the chart but can't not chang and can't not be cancel!!i was so scared,too terrible!!
and then i try the sim account everything was fine.
what's wrong with the software?if this problems can't not be solve i want my money back.
thanks!

[NinjaTrader_Matthew]

djboon,

Thank you for your post and I'm sorry to hear of your issues.

In order for me to help determine why this is occurring, I will need to review your log and trace files from the last date that this occurred.

Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named ‘log.20110727.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named ‘trace.20110727.txt’

Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.

[djboon]

hi,thanks for you reply,i already send the mail to support,thanks!