problem in EUR/USD

[josechu]

Hi there,


since yday, the chart EUR/USD is not loading july 13th, making impossible to calculate indicators and strategy analizar properly.

is there any solution?

thks

[NinjaTrader_Bertrand]

josechu, what broker or datafeed provider are you working with in NT?

[josechu]

INTERACTIVE BROKERS

I must say that if I chart the EUR/USD in the TWS, july 13th is displayed

[NinjaTrader_Bertrand]

josechu, I see no issue in my testing here for minute / daily data - what chart / timeframe / session template were you using?

Are you on latest NT7 R6 with TWS 917 here?

Thanks,

[josechu]

I've restarted several times the NT and now it has fixed the error.

but note that 2 days in a row the chart has missed one day!!

thks

[josechu]

okey

it's not working at all NT, don't know what is happening!! how can I update NT?

[NinjaTrader_Bertrand]

josechu, what versions do you now run and which timeframes are you working with as this happens? You can check the version # under Help > About and in TWS via Help > About TraderworkStation.

It would also help us if you could email us via the Help > Mail to Support feature so we have access to your log & trace files from the application for review.

Thanks,

[josechu]

NT version: 7.0.1000.2
TWS version: don't know as it's not shown

already sent an email to support. But this is crazy, man

[NinjaTrader_Bertrand]

Can you please PM me the ticket # you got assigned from our system?

For NT7 : I would suggest upgrading to latest NT7 R6 via Help > Download Site.

For this version you would then want to use TWS 917 per our IB connection guide :

http://www.ninjatrader.com/ConnectionGuides/Interactive-Brokers-Connection-Guide.php

After ensuring you're on those releases, please recheck the issue you ran into.

Thank you,