Error on loading chart data for '6E 03-11 Globex': E,Invalid symbol.,

[laurus12]

Hi,

I am trying to load data further back in time, but get the error message: "Error on loading chart data for '6E 03-11 Globex': E,Invalid symbol.,". I do not understand why I get this.

In instrument manager "Misc" and 03-11 it says:
Contract month: 03-11
Rollover date: 10.12.2010
Offset: -0,0006

Could someone please help me?

Thanks,
Laurus

[NinjaTrader_Cameron]

Hello laurus12,

Thank you for your post.

Can you tell me the following:

- What version of NinjaTrader are you using? You can check under Help -> About

- Who are you connected to? This is displayed by green on lower left corner of the Control Center window.

- What chart interval is selected? (e.g. 5min, 4 range, etc.)

- Is there an error message listed in the Log tab of the Control Center? If errors are found, please report.

[laurus12]

Thank you very much for your reply Cameron.

I am using version 7.0.1000.6 and I am connected to IQFeed.

The time interval is 987 Ticks.

In the Log the error message mentioned is listed.

Thanks,
Laurus

Hello laurus12,

Thank you for your post.

Can you tell me the following:

- What version of NinjaTrader are you using? You can check under Help -> About

- Who are you connected to? This is displayed by green on lower left corner of the Control Center window.

- What chart interval is selected? (e.g. 5min, 4 range, etc.)

- Is there an error message listed in the Log tab of the Control Center? If errors are found, please report.

[NinjaTrader_Jason]

Hello Laurus,

Can you please send us an email including your IQFeed login credentials so we can test it on our end.

Please send it to support[at]ninjatrader[dot]com. Put 'Attn Jason' in the subject header and reference this forum post.