Lost a lot of data today

[sdcindy]

I am on 7.0.1000.6 with a Windows 7 OS using Zen-Fire as my data feed. Everything was working fine until I closed my platform this evening. When I opened it back up, I am missing data from about 6am PDT today onward. I am using minute charts set for either 24/5 or 24/7 and every chart has the same issue. And if I open a new chart that I hadn't used in a long time, there is no historical data at all - just a blank chart - except current minute bars are printing.
Just for kicks I tried to download market replay and I get a message saying the connection to the server is busy or not available right now. I have closed and re-opened Ninja and even re-booted. Nothing is giving me back my historical data. What to do?

Thanks,

Cindy

[NinjaTrader_Cameron]

Hello sdcindy,

Thank you for your post.

There was an issue with a Historical Data server which has since been resolved.

Please restart NinjaTrader and try either connecting to Zen-Fire and creating a chart or downloading Market Replay data.

[sdcindy]

Yes seems to be working now.

Thanks!

[pemineal]

No data today

hi,

i have 7.0.1000.6 version and zen fire is my suplier.
Todays data is not avaiable in the chart.

Thanks

Pedro Alves

[NinjaTrader_Cameron]

Hello Pedro,

Thank you for your post.

Can you tell me the following:

- What instrument have you selected?

- Do you receive live data for this instrument in the SuperDOM or Time & Sales Window?

- What chart interval is selected? (e.g. 5min, 4 range, etc.)

- Is there an error message listed in the Log tab of the Control Center? If errors are found, please report.

[pemineal]

this problem hapens in all instruments.
i recieve current prices, the problem is the historical prices, there is a gap between current price and yesterdays price.

[NinjaTrader_Cameron]

Pedro,

Are your charts set to show the overnight session?

To retrieve 24/7 data on a chart, please follow the directions below.

Right click in your chart and select Data Series.

In the Data Series menu, set the "Session Template" property to "Default 24/7", then click OK.

What happens if you reload all the historical data? Right click in your chart -> Reload All Historical Data.

[pemineal]

Thanks ,

I have tried those optios but still no results

[NinjaTrader_Cameron]

Pedro,

Are there any 'Disconnect' related messages or errors in the 'Log' tab of the Control Center?

Also, can you provide a screen shot of your chart so I can get a clear view of what you are seeing.

To send a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CRTL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
For detailed instructions please visit the following link

• http://take-a-screenshot.org/

[pemineal]

this is the print of my chart

Can you see the gap in the chart?
there are no disconected messages in log

Thanks

[NinjaTrader_Cameron]

Pedro,

Please check to see if you have the following settings applied.

• From the Control Center -> Tools -> Options -> Data tab
• Ensure that 'Get data from server' is checked
• Press 'OK'

• From the Control Center -> Tools -> Account Connection
• Select your Zen-Fire account
• Press 'Change'
• Press 'Next'
• Ensure that 'Historical Data' is Enabled
• Press 'Next'
• Press 'Next'
• Press 'Finish'

[pemineal]

checked, still not working

[NinjaTrader_Cameron]

Pedro,

I will follow up with you via email.