How to flatten a "ghost order"

[CaptainAmericaXX]

Hello,
For the last 3 months when I exit NT I get a message that tells me I have an active order. I have repeatedly chosen Flatten Everything, but this order never goes away. How do I flatten this order?
Thanks

[NinjaTrader_Kyle]

Hello CaptainAmericaXX,

Thank you for your post.

Please repair your database to remove the order from NinjaTrader.

• To repair your database please go to Tools -> Options -> Data -> and click Repair DB.

If this does not remove the order then the order should be removed when your broker resets their servers.


If the order was submitted to the sim101 account please reset the sim101 account.

• To reset the sim101 account please go to Tools--> Options--> Simulator--> and click Reset

Click here for more information on the Sim101 account

[neoikon]

I have a similar problem, but the order is linked to my IB SIM account. So, from NinjaTrader's perspective, it's a real order with an account, but the order no longer exists on the IB SIM system/account. Yet, I have this "open" position that I can't flatten.

What can I do?

Daniel

[NinjaTrader_Kyle]

Hello Daniel,

Thanks for your post.

Restarting NinjaTrader and reconnecting to this account should force a position update which would clear the errant order from NinjaTrader's database.

[neoikon]

Hello Daniel,

Thanks for your post.

Restarting NinjaTrader and reconnecting to this account should force a position update which would clear the errant order from NinjaTrader's database.

Thanks for the quick reply. I've had this position "open" for weeks and I've had many restarts, disconnects, and re-connects since then, with no change.

What else can I try?

Daniel

[NinjaTrader_Kyle]

Hi,

Please contact me with an email to Support [AT] NinjaTrader [DOT] com.

In the message, please include the following:

1.) A link to this forum thread.

2.) A copy of today's log file.
You'll find this file in the Documents > NinjaTrader 7 > Log folder - the file which I need would be named 'log.20120524.txt'.