Problems with CQG

[nofff]

Im using zen-fire demo account and are getting the same error since yesterday...

[NinjaTrader_Kyle]

Hi Noff,

please send a note to Support [AT] NinjaTrader [DOT] com with:
A link to this forum thread.
Your username and password so we can test the connection here.

[nofff]

Hi Noff,

please send a note to Support [AT] NinjaTrader [DOT] com with:
A link to this forum thread.
Your username and password so we can test the connection here.

Done. Thanks.

[koganam]

Does anyone else have new problems with the CQG feed?

Today, after I lost internet connectivity due to a rainstorm, when I got reconnected, I have another login failure which seems to be implying that I do not even have an account. Here is the message from the dialog box: "Login failed: Exception of type "CQG.Trader.Access.SessionManager.NoAccountsForUse r Exception' was thrown."

[NinjaTrader_Jason]

Hello koganam,

I am able to connect to CQG on my end and I have not seen any other similar reports so far.

Could you please recreate your CQG connection.

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

Please let us know if you are still unable to get connected.

[koganam]

Hello koganam,

I am able to connect to CQG on my end and I have not seen any other similar reports so far.

Could you please recreate your CQG connection.

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

Please let us know if you are still unable to get connected.

Did that once before. Just did it again. I get the same message both times: "Login failed: Exception of type "CQG.Trader.Access.SessionManager.NoAccountsFo rUse r Exception' was thrown."

Just to be sure, I shutdown NinjaTrader and rebooted the computer.

[NinjaTrader_Kyle]

Hi koganam,

Please send a note to Support [AT] NinjaTrader [DOT] com with:
A link to this forum thread.
Your username and password so we can test the connection here.

[koganam]

Hi koganam,

Please send a note to Support [AT] NinjaTrader [DOT] com with:
A link to this forum thread.
Your username and password so we can test the connection here.

Thanks for the offer Kyle, but, unfortunately NinjaTrader has spoiled me for all other vendors/whatever. I have gotten so used to speedy, courteous, customer service from NinjaTrader, that when another vendor is rude, I just move on.

That means that I have had enough of the rude, slow, AMP customer service, when it is their feed that is not working, and they want to blame it on NinjaTrader, despite the fact that ALL my other feeds work. If they were polite about it, it would be a different matter. I have already taken my business elsewhere. I treat vendors like fast-food: "If it does not taste good, chuck it and do not come back."

No need for me to worry about the crummy CQG feed anymore. I understand that many claim it is the best feed since God invented the universe. That has not been my experience. On to the next.

Thanks.

[NinjaTrader_Kyle]

Hi koganam,

Sorry to hear of your bad experience, but it sounds like you're all set in moving forward. If I can assist in any way in the future, please don't hesitate to contact me.

[dj22522]

CQG demo has dropped for me.
Connection went red but prices still coming through.
I disconnected but on re-connect getting "Unable to connect to remote server"...

Been this way for about an hour now.
Any one else having an issue ?

thx

[NinjaTrader_Kyle]

Hi dj22522,

I've not seen other reports of this today.

Please send a note to Support [AT] NinjaTrader [DOT] com with:
A link to this forum thread.
Your username and password so we can test the connection here.

[koganam]

CQG demo has dropped for me.
Connection went red but prices still coming through.
I disconnected but on re-connect getting "Unable to connect to remote server"...

Been this way for about an hour now.
Any one else having an issue ?

thx

Now you know why I am gone.
Have you called your broker contact?
Did he tell you that it is NT that is the problem, not the feed?

You mean it looks like the attached picture? So if MBTrading is still connected, how can it be NT that is the problem?

[dj22522]

Now you know why I am gone.
Have you called your broker contact?
Did he tell you that it is NT that is the problem, not the feed?

You mean it looks like the attached picture? So if MBTrading is still connected, how can it be NT that is the problem?

Hi koganam
Similar to your attached picture.
Mine says both Primary connection and Price feed ..."connecting" but then unable to connect to remote server.

I see further back in this thread it was the same issue.
Connections for those before seemed to just come back up which is what I was hoping.
Over an hour now and still same error.

Sorry to ramble, no I haven't contacted the broker.
Unfortunately previous e-mails were actually never replied to.
So I can take a hint...!

I just wanted to see what all the fuss was about with CQG data...apparently now I know, but for all the wrong reasons

Hope things are better for you with who ever you've moved on to...
and btw, you always post to offer up assistance, so many thx

.

[NinjaTrader_Kyle]

Hi dj22522,

I'm not sure what the issue is quite yet in your specific case, but I do need you to follow up with me via email with the requested link and login credentials so that we can get this taken care of.

[dj22522]

Hi dj22522,

I'm not sure what the issue is quite yet in your specific case, but I do need you to follow up with me via email with the requested link and login credentials so that we can get this taken care of.

Thx Kyle:
I didn't see your previous post, apologies.
Have e-mailed NT support and await instructions from mission control.

Many thx