Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

error on NT back-up

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    error on NT back-up

    When I run the built-in NT back-up, this pop-up appears upon completion.

    Is this file needed by Ninjatrader 7 (latest version)?
    Attached Files

    #2
    Hello Lost Trader,

    Thank you for your post.

    In order for me to help determine why this is occurring, I will need to review your log and trace files from the last date that this occurred.

    Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

    You will find the log file in the Documents > NinjaTrader 7 > Log folder.
    • The log file will be named ‘log.20110623.txt’


    You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
    • The trace file will be named ‘trace.20110623.txt’


    Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.
    MatthewNinjaTrader Product Management

    Comment


      #3
      Hello,
      From your log and trace files, I am not seeing any other errors that would indicate files are missing.
      Can you clarify if you have been experiencing issues outside of the backup as you reported?
      Sincerely,
      Matthew Hendricks
      NinjaTrader Customer Service
      Nope, no other pop-ups or missing functions that I can tell.

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by AttiM, 02-14-2024, 05:20 PM
      10 responses
      179 views
      0 likes
      Last Post jeronymite  
      Started by ghoul, Today, 06:02 PM
      0 responses
      9 views
      0 likes
      Last Post ghoul
      by ghoul
       
      Started by Barry Milan, Yesterday, 10:35 PM
      6 responses
      19 views
      0 likes
      Last Post Barry Milan  
      Started by DanielSanMartin, Yesterday, 02:37 PM
      2 responses
      13 views
      0 likes
      Last Post DanielSanMartin  
      Started by DJ888, 04-16-2024, 06:09 PM
      4 responses
      13 views
      0 likes
      Last Post DJ888
      by DJ888
       
      Working...
      X