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error on NT back-up

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    error on NT back-up

    When I run the built-in NT back-up, this pop-up appears upon completion.

    Is this file needed by Ninjatrader 7 (latest version)?
    Attached Files

    #2
    Hello Lost Trader,

    Thank you for your post.

    In order for me to help determine why this is occurring, I will need to review your log and trace files from the last date that this occurred.

    Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

    You will find the log file in the Documents > NinjaTrader 7 > Log folder.
    • The log file will be named ‘log.20110623.txt’


    You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
    • The trace file will be named ‘trace.20110623.txt’


    Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.
    MatthewNinjaTrader Product Management

    Comment


      #3
      Hello,
      From your log and trace files, I am not seeing any other errors that would indicate files are missing.
      Can you clarify if you have been experiencing issues outside of the backup as you reported?
      Sincerely,
      Matthew Hendricks
      NinjaTrader Customer Service
      Nope, no other pop-ups or missing functions that I can tell.

      Comment

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