Bad ticks

[JerryA]

I have what looks like bad ticks at the close on Friday on all my charts. It started yesterday and they're still there today. I created a few new charts and they all have it too. Attached is a jpg of what it looks like. How do I get rid of them? Thanks.

[NinjaTrader_VinceB]

Hi JerryA,

Thank you for your post.

Do you have in your Data Series window under Session template, 'Default 24/7' selected?

If you have please try Tools--> Historical Data manager--> Reload--> Reload All or right click in the Chart--> Reload All historical data.

Let me know if this corrects your issue.

[JerryA]

Still there - I reloaded per your instructions.

[NinjaTrader_Matthew]

Hello JerryA,

Please delete your historical data using the instructions provided at the following page of the NinjaTrader Help Guide:
Removing Historical Data

• Once the data has been deleted close NinjaTrader. Open the Documents\NinjaTrader7\db\cache folder. Select all files then right mouse click and select “delete.”
• Open NinjaTrader and connect to your data provider. Open an new chart.

Please let me know if this resolves your issue.

[JerryA]

No - bad ticks still there - added a few also.

[NinjaTrader_Matthew]

JerryA,

Can you please clarify who you connect to for data?

Is the TF 06-11 the only contract with these bad ticks?

[JerryA]

CQG for data. The TF, ES, Cl - all have bad ticks.

[NinjaTrader_Matthew]

JerryA,

I am not able to replicate this using these contracts and the CQG connection.

Can you clarify the date/time these ticks are plotted? From your first screen shot, it appears these ticks are from 6/18 which was Saturday.

If you set your session template to Default 24/5, do the bad ticks clear up?

Do you experience the same issue if you open a new chart without any indicators or templates applied?

[JerryA]

Went away on the 24/5 chart. New charts for 24/7 still has bad ticks.

[JerryA]

The ticks are at Friday's close.

[JerryA]

Seems to be receiving data even though the market isn't open yet - more bad ticks appearing.

[NinjaTrader_Matthew]

JerryA,

Thanks for the updates. When using Default 24/7, I do see a few ticks coming through, but not entire bars like you are seeing.

Can you please check that at 6:00PM EST when the Globex session opens? Please let me know if you see further issues at this time.

[JerryA]

The bad ticks are still there - do I need to reinstall? Thanks

[NinjaTrader_Matthew]

JerryA,

Reinstalling shouldn't improve here.

I would suggest either using the Default 24/5 session template or manually editing/deleting the bad ticks from the historical data manager.

Please see the Help Guide article on Editing or Deleting data:

http://www.ninjatrader.com/support/helpGuides/nt7/index.html?editing.htm

[JerryA]

I did that and now it will load only until June 8. End date is current date. Something very wrong.