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Use it first time - Error Message

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    Use it first time - Error Message

    Hi,

    I installed NT and tried to bring it up for the first time. In the previous attempts, I received message that some features were blocked by firewall. I spoke to my administrator, that was resolved today.

    Still when I brought it up today, I got error message. Firstly, I got message pop-up
    "Thursday June 9th is contract rollover..."

    Then error message

    "Ninjatrader application has encountered a problem and needs to close. We are sorry for the inconvenience.

    If you were in the middle of something, the information yoi were working on might be lost."

    Please advise.
    Thank you.

    #2
    Hello,

    Thank you for your post.

    In order for me to help determine why this is occurring, I will need to review your most current log and trace files.

    Please send an email to support[at]ninjatrader[dot]com and include your most recent log and trace files, Attn: Matthew in the Subject line and a reference to this thread.

    You will find the log file in the Documents > NinjaTrader 7 > Log folder.
    • The log file will be named ‘log.20110614.txt’


    You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
    • The trace file will be named ‘trace.20110614.txt’


    Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.
    MatthewNinjaTrader Product Management

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