reinstalling 5 level

[gg80108]

I've been getting various data problems and "GPFs" with the new 6 level.. How do I reinstall the 5 level.. Tried installer but would not install 5 , said " newer 6 was installed",, good grief!!

[NinjaTrader_Brett]

Hello,

Thanks for the forum post.

What do you mean GPF's? If you would like I can assist on your .6 release to help you get up and going. If you just want to downgrade please uninstall NinjaTrader from start->control panel->programs->remove NinjaTrader 7.

****No settings or saved data will be lost.

The download release .5 from the link below.

Download link: http://www.ninjatrader.com/download-registration.php


Let me know if I can be of further assistance.

[gg80108]

the gpfs are more elegant now, but the bottom line is the same.. got this several times yesterday..

also I dont get email alerts anymore when u update issues,, I did not change anything in my profile, and no its not going to spam etc.. Always got notification before.....

[NinjaTrader_Brett]

Hello,

For me to look into further on both issues. can you please email me the below to support at ninjatrader dot com and reference this forum post.

Can you please send me your trace files for today so I can look into this, I will need both files attached to a return email.

You can find these files at the following locations, please attach these to a return email as an attachment

There are two attachments I need in total.

My Documents--> NinjaTrader 7--> Trace--> trace.XXXXXXXX.txt (YYYYMMDD.txt)

My Documents--> NinjaTrader 7--> Log--> log.XXXXXXXX.txt (YYYYMMDD.txt)


If the files combined are larger than 8mb in size. I will not be able to receive it via email. Please send them via filexpressit.com instead and reference the ticket number in the subject line.

[tonyh]

Data Retrieval Problems

Hello Brett:

I am having the same problem after installing the most recent version of NT7. I can only retrieve daily data when I use Default 24/5 or Default 24/7 on both Kinetick and TD Ameritrade. I cannot simply "Use Instrument Settings" to retrieve data for a chart. I am emailing my trace and log files to NinjaTrader support. Thanks.

Best Regards,

Tony

[NinjaTrader_Kyle]

Hello tonyh,

Thank you for your post.

This is a known issue with the 7.0.1000.6 release of NinjaTrader which we hope to correct soon. In the meantime, the Default 24/X templates will need to be used when loading daily data.