Data Not Loaded in Chart & Strategy Analyzer

[Alvantage]

Hello there,

I have just uninstalled previous version of Ninja Trader and installed NinjaTrader 64 bit 7.0.1000.6.

I deleted all files from previous version in My Documents folder except for bin\Custom folder.

I downloaded all my stocks price data again.

However, when I created a new Chart, it doesn't seem to be able to read the data. The chart is blank. I checked that the are data available in Historical data manager.

Please advise.

[NinjaTrader_ChristopherJ]

Hello Alvantage,

Thank you for your post.

Please answer the following questions so I may further assist:

• What data provider are you connecting to within NinjaTrader?
• Are you showing as connected in the lower left hand corner of the Control Center?
• Are you receiving data within the Orders tab of the Control Center?
• Are there any error messages in the Log tab of the Control Center?
• What time interval chart are you attempting to open?
• When you right mouse click within your chart are you able to Reload historical data or is the option grayed out?
• What instrument and expiry month are you attempting to load?

I look forward to assisting you further with this issue.

[Alvantage]

What data provider are you connecting to within NinjaTrader?
- Yahoo
Are you showing as connected in the lower left hand corner of the Control Center?
- Connected - Yahoo
Are you receiving data within the Orders tab of the Control Center?
- No
Are there any error messages in the Log tab of the Control Center?
- No error message since the last start of NinjaTrader. But I often saw message in orange: "Unable to load server side config file: The operation has timed out"
What time interval chart are you attempting to open?
- Daily
When you right mouse click within your chart are you able to Reload historical data or is the
option grayed out?
- Yes, I can click Reload historical data but no data is displayed, except the very last day which I believe is the uncompleted today's bar downloaded in real time instead of historical data stored in the historical database.
What instrument and expiry month are you attempting to load?
- Stock AA. Tried on AAPL didnt work either.

[NinjaTrader_ChristopherJ]

There is currently an issue our development team is looking into regarding the Session Template being use when displaying Daily data. In the meantime as a work around please right mouse click within your Daily chart-->Data Series-->Session Template-->Set to "Default 24/7"-->Click Ok.

[Alvantage]

The work-around does not work for me. The chart is still blank although there are data in data manager and I choose to load data for 365 days.

[NinjaTrader_ChristopherJ]

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents >NinjaTrader 7 >Log->log.YYYYMMDD.txt

[Alvantage]

Sent to you.

Thanks!