Zen-Fire Connection Problems Today

[smalltrader35]

I am having serious issues with connecting and staying connected to Zen-Fire today. I get connected then Green connection box turns to orange then to green again. Looking at the log I am being connected and disconnected every couple of seconds. I have had connection problems since upgrading from 7.0.1000.4. I see from the board here that other people are having similar problems. Whats going on with these latest updated releases? Nice action here today and I can't trade due to these issues.

[NinjaTrader_Cameron]

Hello smalltrader35,

Thank you for your post.

Could you tell me more about your issue:

Are you connected through a wired or wireless connection?

What version of NinjaTrader are you using? You can check under Help -> About

Have you tried disconnecting and using the Legacy Option in the Zen-Fire connection setup?

• From the Control Center -> Tools -> Account Connection
• Select your Zen-Fire connection -> Change
• Follow the wizard and expand the 'Settings' section
• Check 'Legacy API'
• Finish the connection wizard.
• Try connecting again.

Do you have any Anti-Virus or Firewall software at this time? If so, please let me know.

[smalltrader35]

Wired Router
Version 7.0.1000.6
Tried The Legacy API (No Difference Same Issues.)
Windows Firewall
Microsoft Essentials AntiVirus.

This is the same set-up I had up to today without any real problems up to version 7.0.1000.4. These connection issues since upgrading from .4.

[NinjaTrader_Cameron]

smalltrader35,

You may need to try a complete uninstall and reinstall of NinjaTrader to get to a fresh installation of NinjaTrader.

1.) Backup:
Please create a backup of your settings using the steps listed at the following link: http://www.ninjatrader.com/support/helpGuides/nt7/creating_a_backup_archive.htm
You will also need to save a copy of your license key. You will find the key listed in the Help > License Key menu.

2.) Reinstallation:

• After backing up, please follow the steps listed below to completely uninstall and reinstall NinjaTrader:
• Close all running applications.
• Then from the Start menu select --> Control Panel --> Add and Remove Programs.
• From Add and Remove Programs select NinjaTrader 7 and click Remove.
• Then manually delete the folder "NinjaTrader 7" located under Start --> My Documents.
• Delete any NinjaTrader installation files. This can be done by going to Start --> My Computer --> Search button --> search for (NinjaTrader*) --> select Local C Disk and then press search.
• Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
• Reboot your machine.
• Once these steps are completed, download NT7 from the link below:
• Download

3.) Test
Create and test the Zen-Fire connection before restoring settings. If the connection works, then you can restore your settings, however if it is still having issues, let me know.

4.) Restoring Settings:
Please restore your settings using the steps listed here: http://www.ninjatrader.com/support/helpGuides/nt7/restoring_a_backup_archive.htm