windows not showing up on load(7.0.1000.5)

[madLyfe]

i have installed the latest version(7.0.1000.5) and now my windows wont load.. i get the loading screen and the logon sound, but nothing shows up..

[NinjaTrader_Brett]

Hello,

Thanks for the forum post.

NinjaTrader is having issue connecting. Please email me at support at ninjatrader dot com and refernece this forum post so that I can send you a link to allow me to take remote control of your PC.

I look forward to assisting you further.

[madLyfe]

is there something happening on your guys end or is it with the .5 release? im not sure i feel 100% about giving remote access to my PC.. if there is something i can do on my own, im open to suggestions..

[NinjaTrader_Brett]

Hello,

It sounds like a case of not being able to connect to your data feed provider. Might suggest you delete the My Documents->NinjaTrader 7->Config.xml.

This would require a new connection and license key after this is deleted and is less then ideal. However if we are unable to login to the PC to edit the config file then this is the only option that will work besides a fresh clean install of NinjaTrader if we are not able to assist via remote.

Let me know if I can be of further assistance.

[madLyfe]

ty this helped as well as the other connection thread on here..

[madLyfe]

this worked, but its back to doing it again today..

[NinjaTrader_Brett]

Hello,

Is this a zenfire connection or what kind of connection is this? Please contact me at support at ninjatrader dot com and reference this forum post.

I look forward to assisting you further.

[madLyfe]

Hello,

Is this a zenfire connection or what kind of connection is this? Please contact me at support at ninjatrader dot com and reference this forum post.

I look forward to assisting you further.

ya its a demo zenfire connection from AMP

[NinjaTrader_Brett]

Hello,

Ok, please contact me at support at ninjatrader dot com ATTN: Brett and provide your phone number. I will want to login to your PC and look into this and discuss this with you. Thanks for posting.

I look forward to assisting you further.

[madLyfe]

Hello,

Ok, please contact me at support at ninjatrader dot com ATTN: Brett and provide your phone number. I will want to login to your PC and look into this and discuss this with you. Thanks for posting.

I look forward to assisting you further.

what if i dont really feel comfortable with that?

[NinjaTrader_Brett]

Hello,

There is something that I'm looking into with this. Please email me at support at any regard I don't need to speak to you on the phone or remote into the PC if your not comfortable with that,I would need you to send me 3 files via email. I will let you know what these 3 files are via email.

I look forward to assisting you further.