Market Replay @ high speeds

[shiva_mohan]

Not sure if this is the right section on the forum but ...

Whenever I run a strategy in market replay in high speeds (300x or 500x), ninjatrader inevitably hangs after some time (after 30-40 mins on average). 200x works all the time.

Any advice? I have more than enough cpu / memory and neither are overloaded when the hang occurs.

[NinjaTrader_Chip]

Hello

Thank you for your post.

Please send your Log & Trace files for the date this occurred.

From the NinjaTrader Control Center go to Help > ‘Email to Support…’ and check the box by “Log & Trace file”

Make sure to include a reference to this forum thread.

[shiva_mohan]

Hi Chip ... Looks like it is fixed ... I think I just had too many unnecessary indicators on the chart ... once I removed all of them and just had the strategy on the chart, it begun working perfectly.

Thanks

[NinjaTrader_Chip]

Hello shiva_mohan,

Thank you for letting us know the matter is resolved.

Please let us know if you need any assistance going forward.

[shiva_mohan]

Hi Chip ... shoot looks like I spoke too soon ... worked fine for some time (at least 5+ hours of intermittent runs) ... but just crashed as before. Have emailed the log & trace files as suggested.

[NinjaTrader_Brett]

Hello,

So we can track this, what is the ticket number for the log and trace you emailed in?

I look forward to assisting you further.

[shiva_mohan]

every time I attempt to mail the logs, I can see Ninja using a lot of bandwidth on my resource monitor for ~5 mins ... then I get this error message

[NinjaTrader_Brett]

Hello,

This indicates that most likely firewall software or the sending of email was unable to complete. I would ask that you send these manually via email.

Can you please send me your trace files for today so I can look into this. I will need both files attached to a return email to support at ninjatrader dot com and reference this forum post.

You can find these files at the following locations, please attach these to a return email as an attachment

There are two attachments I need in total.

My Documents--> NinjaTrader 7 or NinjaTrader 6.5--> Trace--> trace.XXXXXXXX.txt (YYYYMMDD.txt)

My Documents--> NinjaTrader 7 or NinjaTrader 6.5--> Log--> log.XXXXXXXX.txt (YYYYMMDD.txt)


If the files combines are larger then 8mb in size. I will not be able to recieve it via email. Please send them via filexpressit.com instead and reference the ticket number in the subject line.

[shiva_mohan]

Hi Brett,

The latest trace file is over 1 GB in size. Should I search through the file for a stack trace and just send that across to you?

[NinjaTrader_Chip]

Hello

Please email us [ support AT ninjatrader DOT com ] & reference this forum thread; that way we can coordinate a call with you. You do not need to send this Trace file just yet.

Thank you,

[NJA_MC]

I have a similar problem with NT7 now, did this issue get resolved, what was the fix?

[NinjaTrader_Chip]

Hello NJA

Thank you for your post. We will need to see the specific diagnostic files to offer any further instruction.

So that we can see what might be taking place in the background, please send us your Log & Trace files for one of the dates that you experienced this issue.

You can find these in your (My) Documents folder in the folders:
1. NinjaTrader 7 > Trace > trace.YYYYMMDD.txt
2. NinjaTrader 7 > Log > log.YYYYMMDD.txt

Just attach these text (.txt) files to your email and send to support [at] NinjaTrader [dot] com