Freeze

[Sad Planet]

Hi there,

Over the last 10 days or so I've started getting a lot of freeze ups. I only run two workspaces with three charts in each. I also get an error every time I shut down NT but sadly I can't snap a pic of it because it only stays on the screen for about two seconds, something about "NT has encountered an error and need to shut down etc",

Any advice?

[NinjaTrader_RyanM1]

Hello Sad Planet,

Can you please send in your trace file so we can see what type of messages you are getting? Easiest way is with Help > Mail to support feature but you can also attach manually to support 'at' ninjatrader 'dot' com.


You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
* The trace file will be named ‘trace.YYYYMMDD.txt’

In the subject write Attn: RyanM 474256 so we can associate the file sent with this thread.