How to re-load a chart after disconnecting?

[ephilip]

I had two charts up (for two separate instruments, the ES and TF) while trading this morning. A couple of hours into the RTH session, I disconnected and closed NT7.

Now, at the end of the day, I’ve come back to my charts and re-connected to my data provider (zen-fire). My charts bars remain at 9:40AM when I disconnected: How do I reload the chart to display the rest of the day’s action?

I tried to just open new charts but those too ended at 9:40AM. Thanks for the help.

[NinjaTrader_Chip]

Hello ephilip

Thank you for your post.

First try right-clicking in the chart & selecting "Reload All Historical Data".

Next, please clarify the following:

• What version of NinjaTrader 7 are you running? This can be found under Help > About…
• Have you tried any other instrument other than TF & ES?
• Are there any errors showing up in the Log tab? (this is the right-most tab in the NinjaTrader Control Center)

I look forward to assisting you further.

[ephilip]

“First try right-clicking in the chart & selecting "Reload All Historical Data".”

It is gray, so I can’t click it.

“ What version of NinjaTrader 7 are you running? This can be found under Help > About…”

7.0.1000.4

”Have you tried any other instrument other than TF & ES?”

Yes, I tried switching the TF chart to a CL chart and loaded a “new” CL chart and in both cases the bars stopped at the time of my earlier morning disconnection.

“Are there any errors showing up in the Log tab? (this is the right-most tab in the NinjaTrader Control Center)”

This line appears twice in a row in orange (6:20 is when I first tried to re-open them):

4/6/2011 6:20:15 PM Default Unable to load server side config file: The remote name could not be resolved: 'www.ninjatrader.com'
4/6/2011 6:20:21 PM Default Unable to load server side config file: The remote name could not be resolved: 'www.ninjatrader.com'

[NinjaTrader_Chip]

Hello

You will want to make sure you have configured your Zen-Fire connection such that Historical Data is enabled in your Account Connection settings.

Please let me know if this does not resolve the issue.

[ephilip]

It is and was enabled. The charts re-loaded after closed down NT twice, though I'm not sure why. So for now the problem is solved.

[NinjaTrader_Chip]

Hello

Thank you, letting us know the matter is resolved.

Let us know if you experience this issue again or if you need any further assistance.

Have a good one!