EURSEK chart doesnt load

[blazer]

Hello,

I have mbtrading live and gain live, ninja 6.5 live.

A simple chart EURSEK which mb has feed doesnt load.

Any ideas ?

Thank you

B

[NinjaTrader_Matthew]

Hello blazer,

Thank you for your post.

Do you get live feed from your Gain connection?

Do you get live data to these instruments from the Orders tab of the Control Center or from a SuperDOM window?

Do you get any errors on screen? Any errors on the Log tab of the Control Center? If so, what do these errors report?

I look forward to assisting you further.

[blazer]

Hello,

Yes I take feed from live gain account and mbtrading.

No error messages

The charts show a price which is frozen and mbtrading quotes another price.

Thank you

B

[NinjaTrader_Matthew]

Hello blazer,

Do you experience this issue when only connected to either MBT or Gain?

When you setup this instrument in the instrument manager, which symbol did you use for the symbol mapping?

Please go to Tools--> Instrument Manager--> Locate the EURSEK and select "Edit".

From the Instrument Editor, please click on the "Misc" tab and tell me what you have input under symbol map for both the MBT row and the GAIN row.

[blazer]

Hello ,

In Gain and Mbtrading the symbol UNDER MISC TAB UNDER SYMBOL MAP is EUR/SEK

Thank you

B

[NinjaTrader_Matthew]

Hello blazer,

Please send an email to support[at]ninjatrader[dot]com and include your most current log and trace files attached.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named ‘log.201103239.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named ‘trace.20110329.txt’

Please attach both of these files to your next response. If these files are over 4MB, please let me know and I can respond with alternative instructions.

Also include 'ATTN: Matthew' in the subject line and a reference to this thread.

I look forward to assisting you further.

[blazer]

Hello,

I haven't solved this issue sent log and trace file as directed atn Matthew.

Thank you

Basil

[blazer]

Hello,

First I connect to gain.

Then I disconect and connect to mbtrading

Thank you

Basil