NT7 crashed

[malcolm]

Hi, NT7 crashes a lot, here is the layest description:

Description:
Stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: NinjaTrader.exe
Application Version: 7.0.1000.4
Application Timestamp: 4d77a5b3
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: e053534f
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Malcolm

[NinjaTrader_Jason]

Hello malcolm,

Please note that the error message is generated by Windows and not NinjaTrader itself. I suggest to perform an uninstall/re-install of NinjaTrader as per the instructions below. You will save all settings and data.

Please uninstall NinjaTrader 7 from the Windows Control Panel-->Programs and Features (Add/Remove Programs if you have Windows XP)

Clear your browser cache (cookies, temporary internet files, etc).

Download and install NinjaTrader 7.0.1000.4 from the link below.

http://www.ninjatrader.com/download-registration.php

Let me know if the error persists after you re-installed NinjaTrader.

[NinjaTrader_Jason]

Hello malcolm,

If the issue remains after a re-install, please uninstall any 3rd party indicators/strategies. It could be you have 3rd party add-ons in NinjaTrader 7.0.1000.4 that are compatible with RemoteSoft and not CliSecure. You can remove 3rd party add-ons via Control Center-->File-->Utilities-->Remove NinjaScript Assemblies.

Please contact your 3rd party vendor and verify if their add-ons are compatible with version 7.0.1000.3 and later (CliSecure). If this is not the case, you will need to install version 7.0.1000.2, which is compatible with RemoteSoft.