Two Questions

[Peter2150]

I have two questions. The first is fairly simple

First. I have 3 machines with 6.5 installed. They all need to be upgraded to 7 R4. Once I have the first setup, can I do a complete backup, do a fresh new install on the other machines, and then restore the backup file on the other machines?

Second. I've run into one problem. 7 R4 is working fine except for one issue. I right click on a chart and select indicators, and the machine hangs for almost 2 minutes. Then the indicator menu comes up and everything resumes. I tried the complete uninstall/reinstall approach suggested in the thread on a problem with PFG problems connecting. It didn't help.

What can I do to separate this.

Thanks,

Pete

[NinjaTrader_Chip]

Hello

Thank you for your post.

Yes - If you are looking to transfer your settings, data, templates, etc over to another PC, check out the following

In order to move your NinjaTrader settings from one PC to another, you will want to create a backup on the 1st PC, transfer the backup file to the 2nd PC, & then run the NinjaTrader restore utility. Please see the following steps for completing this process:

Creating a backup archive:
• Disconnect from all connectivity providers (if connected) and from within the Control Center window select the menu File > Utilities > Backup...
• The "Backup NinjaTrader" dialog window will appear
• Select the items you wish to back up
• Press the "Run Backup" button

You will transfer this backup file to your 2nd PC and then run the NinjaTrader restore utility. (You can transfer this file with a flash/jump drive)

To restore a backup archive:
• From within the Control Center window select the menu File > Utilities > Restore...
• Select the backup archive to restore from the "Restore" file dialog window
• Press the "Open" button

For the Indicator… ‘hanging’ issue, Please send your Log & Trace files for the date this occurred.

From the NinjaTrader Control Center go to Help > ‘Email to Support…’ and check the box by “Log & Trace file”

Please also make sure to include a reference to this forum thread.

Thank you,

[Peter2150]

Thanks Chip

I'll send the stuff tomorrow, as I've shut down. Easy to reproduce.

Thanks,

Pete

[Peter2150]

Hi Chip and gang

I tried emailing from with in Ninja, and I am getting a server not responding error. Turned off all security software, and tried it again with same result.

Can I zip of the files in the trace folder and just email that from my email to support.

Thanks,

Pete

PS. I just noticed the thumbs down. It was an accident. Sorry

[NinjaTrader_Kyle]

Hi Pete,

We'll need you to send the file to us manually then - sorry for the extra steps here.

Please send the note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Chip' in the subject line.

In the message, please include a link to this forum thread in addition to the requested files.

Thanks!

[Peter2150]

A hearty thanks to all the Ninja support folks. My issue was quickly resolved today. It was an old version of jteconnews.

Thanks guys,

Pete

[NinjaTrader_Chip]

Hello Peter2150,

Thank you for letting us know the issue is resolved.

Please let us know if we can answer any additional questions or assist with anything else going forward.

Have a good one!