SuperDom

[JerryA]

SuperDom and StaticDom have no prices on the ladder this morning. I shut down and restarted - same thing. Any idea what to do? Thanks.

[NinjaTrader_ChristopherJ]

Hello JerryA,

Thank you for your post.

Can you please repair your database with the steps below:

• Tools
• Options
• Data tab
• Repair DB
• Restart NinjaTrader

If the issue persists please reset your instruments with the steps I have provided below:

• Tools
• Options
• Data tab
• Reset Instruments
• Restart NinjaTrader
• Remove your instrument from your Default instrument list and add it back in

Please let me know if the issue continues after this procedure.

[JerryA]

I get a message "you must disconnect from all open connections prior to repairing the database" - I don't have anything else open however.

[NinjaTrader_ChristopherJ]

Please go to File-->Disconnect and disconnect from any live connections you may have running at this time then Repair DB.

[JerryA]

First senario did not work. Now trying to delete the instrument from the list but get a message "you cannot delete the "default" instrument from the list.

[NinjaTrader_ChristopherJ]

Please attempt to Remove the instrument by selecting the instrument witihn the Default instrument list then clicking on the Right arrow to remove then click the Left arrow to add it back in as apposed to Deleting.

I have provided a link below to our Help Guide that goes over Adding/Removing Instruments.

http://www.ninjatrader.com/support/helpGuides/nt7/instrument_lists.htm

[JerryA]

deleted and put back in - same thing - no prices on the ladder.

[JerryA]

should I just delete the entire platform and reinstall?

[NinjaTrader_ChristopherJ]

I would not suggest a reinstall at this point. Can you please tell me what data provider you are connecting too and what instrument with expiry you are selecting.

[JerryA]

datafeed is ZenFire - data on charts seems to be coming in - instrument is the TF6-11

[NinjaTrader_ChristopherJ]

Please close all your open workspaces by going to the Control Panel-->File-->Workspaces-->Close Workspace

After you have closed all workspaces please create a new workspace by going to the Control Center-->File-->Workspaces-->New Workspace

Within the new workspace please open a new SuperDOM and let me know if data is available.

[JerryA]

Error message - "you cannot close the last open workspace".

[NinjaTrader_ChristopherJ]

I would like to schedule a call with you today to assist with resolving the issue by remotely logging into your PC. Please inform me of a time that is acceptable and also please forward me the best phone number to reach you at to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Phone number to reach you at.
3.) Time you will be available.

[JerryA]

sent email as per your request

[KBJ]

We also use Zenfire and we see the Level-2 numbers come and go on the SuperDOM as well.

One of my traders says she sees the numbers disappear when doing replay. This used to happen frequently -- but these problems seemed to go away when I upgraded her to 7.0.1000.3 a few weeks back.

She just told me she was having the same lack of level-2 numbers display on replaying the "6E" (Euro), but I checked the MyDocuments\NinjaTrader7\db\data\<date> folder and found that there was no level 2 market replay recording file ("6E 96011.nt2") in the folder for today.

It seems she didn't have the SuperDOM open today for the 6E, so no file was created, so no replay possible (without downloading a replay file, of course.)

Problem solved.