Chart will not update

[zoner]

My data is through IB and I am trying to set-up Ninja charts. When I load the chart, it will not update--but the bid ask does update. Also, the chart trader does not show the account group I set up under "accounts." The individual accounts are shown though. Anyone know how to fix this?

[NinjaTrader_Cameron]

Hello zoner,

Thank you for your post.

Are you running NinjaTrader 7? If so to retrieve 24/7 data on a chart, please follow the directions below.

• Right click in your chart and select Data Series.
• In the Data Series menu, set the "Session Template" property to "Default 24/7", then click OK.

Regarding your accounts, you may be in Global Simulation Mode, make sure your Live license is entered under Control Center -> Help -> License Key, then go to the File menu and uncheck Global Simulation Mode.

Please let me know if this resolves your issue.
After this open up a SuperDOM window or Chart trader and you will be able to toggle between your Live account(s) and the Sim 101 account.

[zoner]

I went into the data series and there is no "session template" section. Can you send me a screenshot? Can I set up a phone session to figure this out? I am not in global simulation mode.

[NinjaTrader_Cameron]

zoner,

To schedule a call please send a note to: Support [at] NinjaTrader [dot] com ATTN: Cameron in the subject, and link to the forum in the body.

Please respond with your phone number and a good date/time including your time zone you would available for a call. I will then send you further instructions for remote assistance.

[EddyEd]

I had the same problem and got really desperate about this problem because even the service couldn't help me. I found the problem by myself.
When you remove the hook at the option-menue-data at the filter bad ticks, it will work

[NinjaTrader_Cameron]

EddyEd,

Thank you for your contribution.

Hopefully your advice will assist any other users that experience this issue.