Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Problems when losing connections

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Problems when losing connections

    I lost connection this morning a couple of times. I believe due to my router acting up. Anyhow, after it went off. And then I got it up and running again, I tried to Disconnect from Zenfire, but it just hung.

    Eventually it would disconnect several minutes later. But when I tried to reconnect, it told me that it couldn't because a process was already connected.

    Then, I would shut down Ninja. And notice through the task manager that there is still a NinjaTrader process running.

    Just thought I'd tell someone. This has happened multiple times.

    #2
    Hello,

    Thank you for your post.

    Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) Your most current trace and log files.

    You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

    Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

    I look forward to assisting you further with this issue.
    Christopher J.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by DannyP96, 05-18-2026, 02:38 PM
    1 response
    27 views
    0 likes
    Last Post NinjaTrader_ChelseaB  
    Started by CarlTrading, 05-11-2026, 05:56 AM
    0 responses
    117 views
    0 likes
    Last Post CarlTrading  
    Started by CarlTrading, 05-10-2026, 08:12 PM
    0 responses
    69 views
    0 likes
    Last Post CarlTrading  
    Started by Hwop38, 05-04-2026, 07:02 PM
    0 responses
    226 views
    0 likes
    Last Post Hwop38
    by Hwop38
     
    Started by CaptainJack, 04-24-2026, 11:07 PM
    0 responses
    417 views
    0 likes
    Last Post CaptainJack  
    Working...
    X