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Problems when losing connections

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    Problems when losing connections

    I lost connection this morning a couple of times. I believe due to my router acting up. Anyhow, after it went off. And then I got it up and running again, I tried to Disconnect from Zenfire, but it just hung.

    Eventually it would disconnect several minutes later. But when I tried to reconnect, it told me that it couldn't because a process was already connected.

    Then, I would shut down Ninja. And notice through the task manager that there is still a NinjaTrader process running.

    Just thought I'd tell someone. This has happened multiple times.

    #2
    Hello,

    Thank you for your post.

    Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) Your most current trace and log files.

    You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

    Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

    I look forward to assisting you further with this issue.
    Christopher J.NinjaTrader Customer Service

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