I am trying to pull data from Interactive Brokers TWS for newlly supported XAUUSD symbol (spot gold) without success... i am getting this attached error message ...please help...
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Partner 728x90
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NinjaTrader
IB's spot gold ....XAUUSD
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Hi trader65,
Thank you for your post.
Can you please go to Help-->About within IB's TWS platform and then please clarify the build of IB's TWS you are presently using.
Additionally, can you please reset the instruments within NinjaTrader. To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.
Then please repair the database and create a new XAUUSD chart.
Please follow the instructions below to repair the NinjaTrader database.
- Disconnect NinjaTrader from any open connections via File > Disconnect
- From the NinjaTrader Control Center window select the menu Tools > Options
- Select the "Data" tab
- Press the "Repair DB" button
- Press the "OK" button
Then if the issue persists can you please send an email to support[at]ninjatrader[dot]com, and please reference this forum post, put ATTN RyanO, and include your log and trace diagnostic files.
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
- The log file will be named log.YYYYMMDD.txt
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
- The trace file will be named trace.YYYYMMDD.txt
Ryan O.NinjaTrader Customer Service
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Hi RyanO,
done all that with no success..checked with tws versions 910 and 913 ... same message... please consider that XAUUSD its a new istrument for IB and new istrument type also (METAL) for IB .....don't see that istrument type in NINZATRADER'S instrument manager....
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Hi trader65,
Regarding that particular instrument if you add it in IB's TWS are you able to get real-time data.
Additionally, those are currency pairs, and the XAUUSD should be pre-included in the NinjaTrader database. However, since the issue persists can you please forward me your log and trace diagnostic files to support[at]ninjatrader[dot]com so that I can review those diagnostic files for a precise cause of the issue.
When sending the email to support can you please reference this forum thread and put ATTN Ryan O so that we can direct the response accordingly.Ryan O.NinjaTrader Customer Service
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It seems IB is using XAUUSD and type commodity
instead of XAUUSD type forex
however I tried with the XAUUSD type currency in Misc Tab IB mapping in Instrument Manager
the data did not come in to NT7
even it shows RT tick chart in TWS 913.6
XAUUSD orders submitted fine on TWS but nothing sent to NT7.Last edited by Meecc; 01-26-2011, 02:46 AM.
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hi Ninza developers,
when this issue will be finnaly resolved ?
is it so difficult to fix it ?
still persists in 7.1000.5 version, too sad......
Originally posted by Meecc View PostIt seems IB is using XAUUSD and type commodity
instead of XAUUSD type forex
however I tried with the XAUUSD type currency in Misc Tab IB mapping in Instrument Manager
the data did not come in to NT7
even it shows RT tick chart in TWS 913.6
XAUUSD orders submitted fine on TWS but nothing sent to NT7.
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