Market Replay How does it work?

[williammanda]

I used market replay a couple of years ago and things went fine but today I tried it and it just doesn't work.
History:
NT ver 7.0.1000.2
Recording data since 10/2010 ( the tools>options>data>record for market replay is checked)

Here's my problem starting market replay 2 different ways:
1 I have NT setup to start with a workspace and zenfire connected automatically. I disconnect zenfire and open a replay workspace and then connect the market replay. I get the control window (play, pause...etc...). I right click on the sider bar to set the date to replay and nothing happens. I let this go on for 5 min to an hour. I try to disconnect from market replay but it isn't highlighted. So the only thing I can do is to shut down NT.
2 I start with no workspace and connect to market replay. I select the date as described above. I then open a workspace and get an error saying that NT has to shut down.
This has been going on since I changed to ver 7...I was waiting for upgrades hoping that would fix the issue. Please advise.

[williammanda]

I'm not one to complain but the weekends are my time to research. Is this the slow time for responses? Please advise.
Thanks

[NinjaTrader_Chip]

Hello williammanda,

Thank you for your post.

In order for me to understand what may be taking place with your set up, please send the most recent Log & Trace files. You can do this by going to Help > Mail to Support…

Please also include a reference to this forum post.

Thank you,

[williammanda]

Hello williammanda,

Thank you for your post.

In order for me to understand what may be taking place with your set up, please send the most recent Log & Trace files. You can do this by going to Help > Mail to Support…

Please also include a reference to this forum post.

Thank you,

I did as you requested. However I got an error message failed to connect host 64.38.21.160:25

[NinjaTrader_Chip]

Hello

In that case you can send these files to us as regular email attachments.

You can find these in your (My) Documents folder at the file path:
1. NinjaTrader 7 > Trace > trace.YYYYMMDD.txt
2. NinjaTrader 7 > Log > log.YYYYMMDD.txt

(see screenshots for examples)

Just attach these text (.txt) files to your email/response.

Please include a reference to this thread & make it to my attention. You can email it to support AT ninjatrader DOT com.

Thank you,

[williammanda]

Hello

In that case you can send these files to us as regular email attachments.

You can find these in your (My) Documents folder at the file path:
1. NinjaTrader 7 > Trace > trace.YYYYMMDD.txt
2. NinjaTrader 7 > Log > log.YYYYMMDD.txt

(see screenshots for examples)

Just attach these text (.txt) files to your email/response.

Thank you,

Where do I send it?

[williammanda]

If I backup NT will the recorded days be saved?

[williammanda]

I getting ready to reload XP ....any adivse otherwise?

[williammanda]

Hello any reply?

[williammanda]

What is the response time if I paid for NT?

[williammanda]

I waiting to see if I want to buy this product based on the response time I get to this issue.

[NinjaTrader_Chip]

Hello williammanda,

We have received your diagnostic files and have reviewed these on our end. Please see our response via email.

Thank you,