exit on close issue

[NinjaTrader_Bertrand]

bigpapi, thanks for sending in, I did unfortunately not see it - which tix # did you get assigned?

Thanks,

[bigpapi]

I didn't get assigned one, I did notice that while the backtest is running the log goes off as if I am placing multiple orders with the equities I am backtesting

[NinjaTrader_JoshP]

bigpapi,

Hmm. Can you please try resending it again and inform us of the ticket #? If you still don't receive a ticket # that would be very odd and we can try a different means for you to send it in. Thank you.

[bigpapi]

I did send in but where do I find the ticket number/

[NinjaTrader_JoshP]

You should receive a confirmation email returned back to you with that number in it when you send in to support [at] ninjatrader [dot] com.

[bigpapi]

Attn: 420203

Is that it?

Also when I upgraded to the latest version of NT I no longer the the x64 version of NT only one version on my desktop is this normal?

[NinjaTrader_JoshP]

bigpapi,

Thanks for the ticket number. In this ticket number I only see log/traces up to the 1/14. Your post date suggests you ran into issue on the 16th which would not have been included in what was sent in. We would need newer files to see what is going on. Thank you.

As far as the x64 not on your desktop, this would not be normal. Reinstalling should place it back on your desktop.

[bigpapi]

I sent a new one 423291, now I am getting a message that says requested market data not subscribed I get my data feed through Kinetick can someone tell me what is going on? None of the strategies are executing.

[NinjaTrader_JoshP]

bigpapi,

It sounds like your Kinetick account is not authorized for the instrument you are trying to pull up. What instrument are you using? I suggest sending an email to support [at] kinetick [dot] com with information on the instrument you are using and your Kinetick account so they can check up on what is/is not authorized on your account. They will be able to straighten out any credentials issues fairly quickly for you.

[bigpapi]

I am authorized for all of the instruments I am trading, this problem just arose today. Did you see the log?

[NinjaTrader_JoshP]

bigpapi,

Have you confirmed this with Kinetick yet to ensure that nothing has happened to the account? I saw the logs.

If you have confirmed with Kinetick that you should receive data for the instruments then please send in your contact information with a phone number we can reach you at and we can try a remote login session.

[bigpapi]

I just contacted them and they said there was nothing wrong with my account.

[NinjaTrader_JoshP]

Okay. Please let us know a phone number we can reach you at for a remote login session. Thanks.

[bigpapi]

I don't want to post a phone number on a public forum what is another way/

[NinjaTrader_JoshP]

You can email us and provide us the ticket #. Please include a good time you are available and the time zone of that time. Thanks.