Random Crash in middle of trading

[playafh69]

Im using latest version of ninja, with TT fix adapter ) not 64 bit..... I was in the middle of trading where the entire program just crashed. Windows said that the program has been shut down. I was in the middle of an order, so its a major concern. Please let me know if you need to send u any files.

I have market delta running, but it was unaffected. i checked a the log file, i see no errors

[NinjaTrader_RyanO]

Hi playafh69,

Thank you for your post.

Since you were in the middle of a trade you will want to contact your broker to manage that position.

Then can you please forward us the diagnostic log and trace files at support[at]ninjatrader[dot]com so that we can review the precise cause of the issue.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named ‘log.YYYYMMDD.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named ‘trace.YYYYMMDD.txt’

In the response to support please reference this forum post, and put ATTN Ryan O.


I look forward to assisting further.

[playafh69]

I sent it via ninjatrader with files attached.

[playafh69]

Now i have a different problem. THE ATM trategy isn't working..... I have trailing orders and its not moving the stop....

[NinjaTrader_RyanO]

Hi playafh69,

I did receive the files that you had provided, and regarding the ATM strategy I have responded inline regarding that question to the email you provided.

I will continue responding via email, rather than the forum as I can reference the necessary information.