Order Hangs in Chart and

momentom

Junior Member

Join Date: Apr 2007

Posts: 90
#1

Order Hangs in Chart and

01-03-2011, 07:56 AM

When I try and switch Order Confirmation off in the OPTIONS, I get an error to send an email. The email does not go and and I get an error message about a non responsive timeout. Order does not get into TWS - all settings are OK. I upgraded to a LIVE license and this is what happened.

NT7 and Win 7 with RAID

Last edited by momentom; 01-03-2011, 08:05 AM.
Tags: None
NinjaTrader_Matthew

NinjaTrader Product Management

Join Date: Apr 2010

Posts: 6960
#2

01-03-2011, 08:06 AM

Hello momentom,

In order for me to see what is going on here, I will need to review your most recent log and trace files.

Please send an email to support [at] ninjatrader [dot] com and include "attn: matthew" and a reference to this thread.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

* The log file will be named ‘log.YYYYMMDD.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

* The trace file will be named ‘trace.YYYYMMDD.txt’

MatthewNinjaTrader Product Management
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