MB Trading - Troubleshooting

[NinjaTrader_Kyle]

Poocher,

Please proceed as per post #14.

[billr]

Brett is currently helping me with this issue, but I thought I would chime in anyway.

I have been using MBT for about a year and somehow was able to get tick based charts to open until recently. Like many of you, now I can't. I can't even get my charts to open at all today (I use tick based charts). I believe something has happened with MBT. Whether it's an NT7 issue or MBT I don't know, but MBT maintains that only one day or so of tick data has all that has ever been available. That simply doesn't align with my experience over the last year. That may have been their policy or even their understanding of what their data servers were providing, but for quite a while I could get at least 2 weeks of tick (and much further back on a tick chart, although I assume it filled using minute data). But the charts would at least open. Now all I get is that damn (Panic) or other error messages. I am running NT7 on two separate computers and neither will open my charts today without an error.

[Poocher]

Just did and edited my initial post before reading your last post...man your FAST!

[Poocher]

Billr I've noticed I get more than the one or two days of historical data too but I think it might only happen if we keep our charts updated so the data resides on our computer...but not sure.

Thanks for jumping in. This way they'll get it fixed faster knowing its widespread.

[fx.practic]

MBT don't provide historical data for NT at all and never provided ?

This is my todays chat with MBT

Securities products are offered through MB Trading, member NASD, SIPC, MB Trading Futures, Inc. (MBTF) and 3DForex, LLC are CFTC registered FCMs and members of NFA.
You have been connected to MBT Devin.

MBT Devin: Hello, Welcome to MB Trading! How may I help you?
Andrei: Hello.
Andrei: I cann't load historical tick and range forex charts in NinjaTrader (but can loaв munute charst).
Andrei: Does MBT still provides historical tick and range forex data for NinjaTrader?
Andrei: I mean, tick data.
MBT Devin: No, we do not currently offer historical data for the Ninjatrader platform
Andrei: And from what date?
MBT Devin: We do not offer historical date for Ninjatrader
Andrei: This is not true.
Andrei: I get historical data from summer 2010
Andrei: And when I opened live account, this data was privided
Andrei: *provided
MBT Devin: Correct. That is the limit. We do not offer historical data that you are able to use with Ninja trader
Andrei: May be, MBT stopping providing tick historical data for NT since 2011?
MBT Devin: There are plans to provided historical data in the future. However the time that will be released has not been set as of yet
Andrei: OK, does MBT provide minute istorical data for NT righ now?
MBT Devin: No. unfortunately not
Andrei: You are wrong.
Andrei: I look on 1 minute chart for 300 days righ now.
Andrei: Maybe, You are wrong about historical tick data too?
MBT Devin: We do not offer historical date for Ninjatrader
Andrei: I've just load 1-minute chart of $GBPUSD on 500 day. How can You explain this?
Andrei: 21.08.2009 - 04.01.2011
MBT Devin: As I said. additional historical data is not available
Andrei: I can tell my login, my accounts numbers
Andrei: Din't You say, I'm lie about 500 days chart?
Andrei: You says it is unpossible. I see it with my eyes.
Andrei: When I opened live account I consulted a lot of times about historical data.
MBT Devin: I don't think you are quite understanding what I am saying. I recommend contacting Ninjatrader in regards to the amount of historical data that is already and place
Andrei: Then I opened account about 3 motnthes ago and all this time I USED RANGE CHARTS!
Andrei: I don't need big amount of historical data. I need 20-30 days of range bars. And MBT provides it more that last 5 monthes.
Andrei: And today I can't load range charts. And I asking: what is the reason?
MBT Devin: I recommend contacting Ninjatrader in regards to the amount of historical data that is already and place
MBT Devin: Is there anything else that I can help you with?
Andrei: I contacted. We checked step-by-step accoun connection. NT is fine.
Andrei: No.
Your session has ended. You may now close this window.
MBT Devin: Have a good day
Please contact us with any additional questions or concerns.
Your session has ended. You may now close this window.


I'm in deep depression.

[NinjaTrader_Kyle]

fx.practic,

Thanks for posting this - I think there's been some confusion:

MB Trading does not support historical data in NT 6.5. This data is fully available in NinjaTrader 7 and is, in fact, provided by MB Trading servers.

[fx.practic]

I am understand, thank You, but look at the pictures, please.

I did them right now, EST 04.01.2011 18:09.

I used NT7, of course. I tried to load 1 day data.

[billr]

I'm not sure that's all there is to it Kyle. Please check with Brett as we have been discussing this at length. There seems to be this indoctrination at MBT to deny that tick data is or was ever available. Either those at MBT Customer support are wrong or under duress to lie for some odd reason, OR were those of us that thought we were accessing MBT data last year were actually accessing data from NT servers? I am planning to suscribe to Kinetick or other data souce to see if that will provide a more stable NT/MBT environment. Although after reading the text from the chat, MBT is sounding more like a chapter out of a Kafka novel rather than a legit business.

I have to ask the NT side one more time: We users of NT/MBT have been able to create tick based charts. Personally, I assumed the data was coming from MBT. I also assumed it was tick for a few days back, maybe up to 3 weeks (the strategy analyzer usually gave some indications of this). On longer chart history, I assumed it may be 1-minute data. But the point is the charts worked. Now they just crash, hang, or whatever. But they don't work except live. THIS IS A NEW PROBLEM ! Not misunderstanding of MBT policy or what version of NT we are using. Is it possible that all this time, users of NT7 beta most of last year were in fact downloading tick and other historic data from Ninja servers instead of MBT servers?

As I stated earlier in this thread, I have been, in effect, locked out of trading this week and most of the last few weeks due to this bizarre situation.

Always used NT 7, never 6.5.

[billr]

FWIW: I subscribed to Kinetick today and tried it out with MBT. It is like magic. Everything loads instantly and strat analyzer works very fast. While not a scientific proof, it seems the problem probably lies in the data feed from MBT. Hopefully this will also solve some other quirky MBT related problems with connections and wild data around rollover (forex). Hope this is helpful. Now if I can just get that night job to help pay for the 3 data services I subscribe to

[ciprofx]

Justin, who is an MB rep on ForexFactory, implies here that MB provides 3 weeks worth of historical tick data. dated dec. 20, 2010

http://www.forexfactory.com/showpost...postcount=6087

[msushi]

FWIW: I subscribed to Kinetick today and tried it out with MBT. It is like magic. Everything loads instantly and strat analyzer works very fast. While not a scientific proof, it seems the problem probably lies in the data feed from MBT. Hopefully this will also solve some other quirky MBT related problems with connections and wild data around rollover (forex). Hope this is helpful. Now if I can just get that night job to help pay for the 3 data services I subscribe to

how are the ticks drawn with kinetick vs. mbt?

[billr]

Hello mshushi,

I'm not sure I understand your question, but as far as connecting to MBT and Kinetick, Brett at NT told me to connect to Kinetick first and then to MBT Control Center>File>Connect. I tried this and it seems to work. I compared the price for a while with MBT's Navigator and my TransAct feed from Infinity Futures. The data was consistent. It has been running fine for several hours. Once connected, the configuration is transparent to the user and Ninja simply requests hist data and receives live data direct from Kinetick. Other data like account balances and P&L still come from MBT. So looks like Ninja has anticipated how to handle this config. Let me know if I didn't answer your question.

[ciprofx]

Range Bars seem to be working for me right now !!! I'm not sure it works for more than 3 days back because when I tested it, I got that same error. Test it out and report back. Hopefully it's fixed for everyone and forever. good luck guys!

[NinjaTrader_Kyle]

Hello All,

Thank you for your posts.

Development is currently investigating the issue with tick data and is working towards a resolution.


billr,

Thanks for your posts. I'm glad to hear that Kinetick data is loading acceptably.

NT 7 does not use NinjaTrader historical data servers when connected to MB Trading - this historical data is loading directly from the API.

mshushi,

The ticks themselves are drawn on the chart in the same way. The difference with Kinetick data is that the API is more fully integrated in to the software, allowing data to load more rapidly.

[billr]

I can attest to the speed of the Kinetick data in Ninja. I hated to spend the money, but wish I had 6 mos ago. Good luck.