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NinjaTrader
Please help with ninjatrader 7.0
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Please help with ninjatrader 7.0
I know this a stupid question, when I open ninjatrader the control center screen doesnt show up, but it does have the process running on background . I running on windows 7 x86 with all the updates installed that including framwork 4.0. anyone know anything I missing?Tags: None
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I did restart the computer, the control center screen just dont want to show up. however ninjatrader does work on my laptop, my laptop config is windows 7 x64 with all updates but without framwork 4.0. can you tell me where do I get the log & trace files ? so I can email them
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Since you are unable to open the platform, you can send us an email to support AT ninjatrader DOT com & attach the diagnostic files.
You can find these in:
1. NinjaTrader 7 > Trace > trace.YYYYMMDD.txt
2. NinjaTrader 7 > Log > log.YYYYMMDD.txt
(see screenshots)
You can attach these text files to your email and please include a reference to this forum thread.
Thank you,ChipNinjaTrader Customer Service
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