Charts have stopped updating

[Operandi]

NT 7.1000.1 was working fine on Friday, however today the charts stopped updating.

I am connected to Kinetick and checked that the end date for every chart was set for today. All instruments are affected and nothing shows in the DOM.

I shut down NT and restarted it again. Same problem.

I created new charts and reloaded data. Same problem

I rebooted the PC, reloaded NT and had the same problem.

I have tried sending you a support email via help but the system has now locked up.

Please advise.

Thanks

[NinjaTrader_Brett]

Hello,

What data feed provider are you connected too?

I look forward to assisting you further.

[Operandi]

Kinetick as stated in my first post

[NinjaTrader_Brett]

Hello,

Ah, must have just missed it sorry about that.

We are receiving same reports on other users on Kinetick at this time. Kinetick team is looking into the issue now. I have no update as of currently other then it is being aggressively looked into now as to why this is occurring.

Thanks for your patience.

[Operandi]

Just reloaded NT again and it looks like Kinetick is now updating the charts

[NinjaTrader_Brett]

Hello,

Issue looks to be resolved. Please let me know if the issue comes up again.

I look forward to assisting you further.