Connection problem with brokers data feed.

[shawnj]

<<
- every time (!) you connect using this setup you will not see any FDAX quotes
>>

No. This problem has been intermittant. - very frustrating. I would say out of the last 30 morning starts, it has happened about 6 times.

<<
- if you would use the same setup with ES it would work
>>

When the problem has occured, that is, no FDAX quotes (in the charts or market analyzer or orders tab) with the 2 FDAX Charts and the Market Analyzer open, I CAN get ES quotes on the Orders Tab.

<<
- you are on latest NT 6.0.1000.5
>>

Yes. 6.0.1000.5

BTW, I also had this same problem when I was Simulation trading using NinjaTrader in simulation mode and using Tradestation (External) as the data feed. Then I was using the same 2 charts and 1 market analyzer layout for the FDAX.

I documented this with ticket #16606. However at that time I was not a paying customer (<g>) so I did not think it was appropriate for me to press the issue. Now I'm pressing!

[NinjaTrader_Dierk]

Since this issue is not with ES it's very clear that it's related to failure of Pats infrastructure as Ray pointed out by his first posts.

To confirm that NT works as expected I suggest creating extended trace files. Before you connect (where you would expect to poetntially experience the problem), please do this:
- Tools->Options->check "Show Diagnostics tab"
- goto Diagnostics tab
- check "MarketData". Please make sure "Connect", "Order" and "To File Only" are checked as well.
- Connect
- latest after 1 minute: uncheck "MarketData" on Diagnostics tab. IMPORTANT: Don't leave "MarketData" checked for longer than 1 minute -> performance impact
- in case you experienced the FDAX outage:
* please send me trace and logs files by Help->Mail to support to "dierk AT ninjatrader DOT com"
* please provide me timestamp on when this happened as well

Thanks

[shawnj]

<<
Since this issue is not with ES it's very clear that it's related to failure of Pats infrastructure as Ray pointed out by his first posts.
>>

Disagree. My statement about recieving ES quotes was without any Charts setup to receive ES quotes (the ES quotes were on the Orders tab).

Where I think the bug is, is when you launch NT with Charts and maybe Market Analyzer already setup to receive a given symbol causes receiving quotes for THAT symbol to be problematic - In this case, the Charts and Market Analyzer were setup for FDAX not ES.

And did you not read that I documented the same problem with ticket #16606 in which the exact same problem occured using Tradestation as the data feed. Patsystems was not involved.

But I've been asking all along for help in troubleshooting this. You've at least now given me somthing to work with.

[NinjaTrader_Ray]

See Post #17. We would require this information to confirm if there is a problem on our side or if we are just not receiving quotes for FDAX at all from the Patsystems servers.

[Xenia]

Shawn

Do you connect to RCG PATS server?

Why not ask GF to switch your account to RCG Zen-Fire server?

[NinjaTrader_Dierk]

Thanks for your advise Xenia. However, this problem was on NT's side and should be resolved with a custom build we provided to shwanj.

[shawnj]

To Dierk:
So far so good. <g>

To Xenia:
Thanks. Are you with GF or another Pats broker?

I connect to 66.150.110.75 for quotes and 66.150.110.81 for orders. I assume this/these is/are GF server(s) though I dont know.

So far GF's tech support has been.... lacking. On another thread here I have complained about the quotes performance I've gotten so far from GF. Order execution and back office, however, has been very good.

I was having problems with delayed quotes and GF's tech support was unresponsive. However, complaints to my broker personnel seem to have helped the situation.

It looks like the quotes I'm getting from GF are polling/sampling at least compared to Tradestations streaming quotes. Do you know if RCG Zen-Fire server has streaming or polling quotes? Can a broker like GF switch me to RCG Zen-Fire server?

[NinjaTrader_Dierk]

To Dierk:
So far so good. <g>

Thanks for feedback.

[cassb]

OK, so what was the solution?? Inquiring minds want to know.

I have been having the same problem with my Mirus connection... only today it was the reverse of yours... I got FDAX data (after about 1.5 hours connected!) and no ES data. Closed all the charts and DOM, exited NT, came back in and still no price data.

[shawnj]

cassb,
Well in my case, after several emails back and forth with Dierk, he sent me a custom build which seems to have fixed my problem. I think (though not positive) those changes were incorperated into verison 6.0.1000.6. If your using this version, then I'd guess your problem is something else.

[cassb]

cassb,
Well in my case, after several emails back and forth with Dierk, he sent me a custom build which seems to have fixed my problem. I think (though not positive) those changes were incorperated into verison 6.0.1000.6. If your using this version, then I'd guess your problem is something else.

Rats. That's the version I have. Oh well, time to shop for a new broker and data provider. What do you use and are you happy with it?

Thanks!
Bryan

[shawnj]

I'm just a customer so keep that in mind . I would suggest starting another thread in this forum documenting your specific problem. Hopefully an NT rep will respond. I would also suggest approaching your problem from your broker's side and try to get their tech support's help. As far as I'm concerned, that is what we pay monthly fees and trade commissions for.

Unfortunately when we have to rely on several different vendor's technologies interacting properly, when problems occur, there is a very strong natural tendancy for each vendor to say the problem lies with the other vendor.

My suggestion would be to not start looking for another broker and data provider (or order entry software) till the above suggestions fail.

[cassb]

I'm just a customer so keep that in mind . I would suggest starting another thread in this forum documenting your specific problem. Hopefully an NT rep will respond. I would also suggest approaching your problem from your broker's side and try to get their tech support's help. As far as I'm concerned, that is what we pay monthly fees and trade commissions for.

Unfortunately when we have to rely on several different vendor's technologies interacting properly, when problems occur, there is a very strong natural tendancy for each vendor to say the problem lies with the other vendor.

My suggestion would be to not start looking for another broker and data provider (or order entry software) till the above suggestions fail.

I did start another thread in this forum about my problem, and Ray responded that he had exhausted all his ideas and still doesn't have a solution. My broker (Mirus) also says they have exhausted all their ideas as well. I tried AMP Futures and I have the same problem with their "demo" account -- no streaming price data. Maybe my problem is simply that I am trying to get a demo/sim account to work and if it doesn't they just don't care? Maybe a paid account would get more attention? I dunno -- but I certainly don't feel comfortable paying for something that doesn't work from the start! I probably is something with my own router/modem setup, but I have no idea what to check and they don't seem to know either. My ISP has looked into their end and cannot find a reason why I wouldn't get the data through, so Mirus' suggestion of changing ISPs is not acceptable.

Bryan

[shawnj]

Bryan,
I empithize with you. My Broker, besides saying NT was the problem, also said my ISP was the problem.

I havent read the thread where you say Ray has responded to you (basically I'm too lazy - sorry ). If you want to continue conversing on this thread I will respond (up to a point).

So, applying some basic troubleshooting, you say with another broker the same problem ocurs. Logic would dictate the broker is not the problem.

If I understand your message below, you can get FDAX quotes but you cant get ES quotes in NT?

[Xenia]

Do you connect to RCG PATS server?

Why not ask GF to switch your account to RCG Zen-Fire server?

Sorry, I guess that my idea was wrong.

RCG have Zen-Fire server, but only for customers thru Mirus Futures.