not able to send chart as email.

[junkone]

Pl see screenshot of the error. what do i do

http://screencast.com/t/L7vs0xq69Rn

[NinjaTrader_VinceB]

Hi,

Thank you for your post.

If I'm correct you're trying to connect to IB. If so, please let me know what TWS version you have installed, you need to be on TWS 906. In addition, make sure to be on NinjaTrader V6.5.1000.18 or V7 Beta 23 (RC1). You can check under Help--> About.

In addition, double check your account connection set up. It could be you have missed a step or setting:

http://www.ninjatrader.com/webnew/support_interactivebrokers.htm

[junkone]

no. i am trying to send image as email. I selected Ctrl+M
BTW: I use mbtrading and the chart works fine. Just i am not able to send screenshot as email.

[NinjaTrader_VinceB]

I'm not sure if I can follow.

The screenshot you provided contains an error. From what I know this only comes up during connecting. What version of NT do you have installed and what version of MBT navigator? Make sure to be on 11.5.0.5.

[junkone]

well that error comes when i try to email a chart too. see the attached video

http://screencast.com/t/IHOS3qQgyZ

[NinjaTrader_VinceB]

I see,

Are you able to send an email from Help--> Mail to Support? If so, please send it over so Log and Traces are attached. Put in the subject 'For Vince' and refer to this post. I will have someone take a look at your trace then.

[junkone]

i get the same error when i try to do mail to support option too

[NinjaTrader_VinceB]

OK, send it manually. Go to the windows icon in the lower left corner of your taskbar. Click (My) Documents--> NinjaTrader 7--> Trace--> trace.20101117. This is a .txt. file. Please attach it to an email and send to support at ninjatrader dot com. Refer to this post and me.