Adding new Russell exchange for IB

[NinjaTrader_ChristopherS]

Hello vassil,

Thank you for your note.

To upgrade NinjaTrader, please follow the link below

http://www.ninjatrader.com/GetStarted

Enter your email address
Select Download FREE Platform (this version will be the live version as well as your current installation should already have your live license).
Download the Current version
Critical: Before running the installer, ensure NinjaTrader is closed

Then, reset the instruments once more.

Disconnect from your data feed: NinjaTrader Control Center > File > Disconnect > Select your data feed

Reset your Instruments: NinjaTrader Control Center > Tools > Options > Data tab > Reset Instruments >OK

Restart NinjaTrader > Connect (NinjaTrader Control Center > File > Connect > Select your connection

[vassil]

Hello Christopher,

I installed the latest NT version. However the instrument definition of RUT is exactily the same as in the previously installed version. So no change - it does not work; the error message is the same.
What can be done next?

Thanks

[NinjaTrader_ChristopherS]

Hello vassil,

Did you reset the instruments after upgrading?*

[vassil]

Hallo Christopher,

indeed, I did reset the instruments, and now it works.

Thank you very much for your support!

[j.halena]

Hello,
I tried to solve the issue with no showing datas for RUT on NT7 and NT8 (actual version's) to do the same process as is described here,but with no success..please could you help me?

Thanks.

[NinjaTrader_ChrisSch]

Hello j.halena,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.

I look forward to your reply.

[j.halena]

Hello ChrisSch,
thank you for your response.
I was tried again and it's working.
Probably, because I downloaded data's after weekend (during work days).

Thank you