System Crash

ezinvestor

Junior Member

Join Date: Nov 2004

Posts: 18
#1

System Crash

10-15-2010, 01:31 PM

Version 6.5.1000.18

My computer just froze and got the "Critical Error" message. Had to do a manual shut down of the computer. Now that it is back up I can't access my trading workspaces. Control Center shows that they are there but they will not load. Now what?
Tags: None
NinjaTrader_RyanO

NinjaTrader Customer Service

Join Date: May 2009

Posts: 2201
#2

10-15-2010, 01:52 PM

Hi ezinvestor,

Thank you for your post.

Based on the steps that occurred when closing NinjaTrader it is likely that your workspaces were corrupted during that process. The .xml files that store your workspace data can not be read by NinjaTrader due to that corruption. To resolve you will want to remove your workspaces and then recreate them.

To delete your workspaces:

Please close NinjaTrader and go to your desktop Start menu

Open My Documents

Go to the NinjaTrader 6.5 folder

Go to the Workspaces folder

Right click on all XML documents and select Delete

Now restart the application and it should start up normally

Ryan O.NinjaTrader Customer Service
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