New version problem

[txarly]

For some days i´ve noticed that sometimes the charts are not updating correctly.For example, un a 5 minute chart sometimes when the time is finished the bar not change to a new one.(see image)

Any idea?

Otherwise, congratulations it´s an amazing software

Thanks

[NinjaTraderEcosystem_Ryan]

Hi:

Thank you for your kind compliments.

As per your charts not updating, is the scenario re-producible or does this happen from time to time?

Which datafeed/broker partner are you connected to?

Please review our documentation on how to improve Performance in NT:

http://www.ninjatrader-support.com/HelpGuideV6/PerformanceTips1.html

Best regards,

[NinjaTrader_Ray]

New bars are built as an incoming tick that falls within the next bar time stamp comes in.

To cross reference, please have a Time and Sales window open. If ticks are coming in but the bar is not updating then let us know.

[txarly]

I work with Esignal datafeed.
i will pay more attention on that issue and i´l tell you.Today, after my first post all worked well.
I´ve noticed it matters time to time

[txarly]

pff

Well i´m getting the same error.

The e-signals chart(Picture graf1) is updating correctly the dax in a 1 minute interval.
Graf3 is the ninja chart showing the error in the same interval as e-signal´s chart.Take a look of the time(-21 seconds and the bar doesn´t update).
The graf2 is the time and sales, where you can see the time goes from 12:55:15 to 12:54:57(goes back) und up again later.
It seems as NT is not updating correctly from the datafeed more than a chart problem.I´ve noticed too that is more often if i surf the web or open other windows while NT is in a second level(i mean has not the focus)(excuse my english i´m foreigner) ,but i´m not really sure about that.
My computer is an amd sempron 3300, 2 GHz, 1 gigabyte ram and windows xp.

Anybody have the same problem?

[NinjaTrader_Dierk]

Please double check you are on latest NT 6.0.1000.5 (Help->About).

[txarly]

Yes i have the last version

[NinjaTrader_Dierk]

There was an issue with versions prior to 6.0.1000.5 where ticks from eSignal where dropped. This issue is resolved with 6.0.1000.5.

May be your machine experiences load issues. I suggest running only NT with one T&S window and eSignal with only one T&S window and comparing.

[txarly]

mmm

It seems nt is not getting the correct time from esignal, i mean, it gets the correct price but with other timeframe, (see the pictures).Sometimes the time is for example 12:02:05 and the next tick 12:01:06 and the next 12:02:10 again etc... but always plot the correct price.That´s the cause when the bar is ending 12:04:59 and going to change to a new bar 12:05:00 ,it stills plots the same bar and doesn´t change to a new one because the frametime is getting is not 12:05:00,it´s 12:03:45 for example.So the problem is not at plotting the chart ,is the time that retrieves from esignal.
Any idea?

[NinjaTrader_Dierk]

Edited... I'll take a look as the market is open today.

[NinjaTrader_Dierk]

Also: Please check that your PC clock is synced correctly.

[NinjaTrader_Dierk]

I just tried on ER2 as market is open and it works as expected, meaning the timestamps you see in the T&S window are really reported by eSignal.

[txarly]

Well finally i think i´ve found the problem:

First i must say i´m from Europe.From 9.30 a.m to market close (usa time)all is working perfect in all instruments.But ,at 2:00 am usa time, (when FDax opens here in europe at 8:00 am) until 9.30 a.m i´m getting the problems with the Fdax.
I mean from 2:00 a.m to 9.30(8:00 to 3.30 Europe time) something matters with the Fdax timing.
Any idea why could this be?

[NinjaTrader_Dierk]

Sorry, no idea. I suggest retrying on that issue with NT6.5 (first beta available in 2 weeks). Reason: The logic on how timestamps from eSignals are processed is slightly different. It might make a difference, but I'm really not sure.

[txarly]

ok i´ll wait to the new version.
Thanks a lot for your time Dierk